At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. Waco DC Customer Service . THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Bldg 4250 Clear Creek Blvd Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. Contact Us. Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. AAFES KADENA BX UNIT 35163 (Local shopping community boundaries are determined by the General Manager). Our policy is to set prices based on the U.S. Department of Energy's (DoE) weekly average for each grade of gasoline in the continental U.S. plus the unique incremental costs which the Exchange incurs in each overseas market. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. We are located twelve miles from Panama City and nine miles from Mexico Beach. If you haven't already, please go to your favorite exchange and try to create an account. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. Exchange Quick Facts. We are focused on customer service and overall guest satisfaction. We must also avoid unnecessary risk of liability that could divert resources from the dividend. Get exclusive email-only offers and advance notice about sales & events. Sheila Clark General ManagerTyndall AFB Exchange. Post Exchange. Please allow us to explain our overseas gas pricing policy. Underpaid for the amount of hours worked. Unknown. The Exchange pays Federal tax as well (26 U.S.C. Bldg 2465 48830 Washington Street & Clear Creek, Charlyne CJ Morganfield Military Clothing Sales with the Stripes Alterations shop is also located inside the Main Exchange. (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. 5488 (254) 539-4016. Shipping & Delivery. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. Bravo Burrito (914) 441-6938 Mon 1000-1600 Call 238-8851 or 01638-548851 or email . Civilian Welcome to Tyndall AFB located in the panhandle of Florida. Chris DeBrier August 14, 2017. If you are interested in joining our team and have a desire to serve. Sat 0900-2000 Returns & Exchanges. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. Co-workers make the work more enjoyable, but pay was not great. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. We also have facilities in Yakima, WA; Portland, OR; Camp Rilea, OR and Kingsley Field, OR. Sustainability. History and Mission. Every cent we earn goes back to our customers in one form or another. Go to the nex instead. Have an item to return? See details and enter for your chance to win! United States, Mon-Fri 0900-2000 . Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Okinawa, 1-512-672-7560 For Overseas Customers. Returns & Exchanges. On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. Customer Service. Note: Italian POL coupons expire each year on the 30th of September. AAFES supports an extremely mobile customer base. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. History and Mission. In order to continue offering check-cashing services, the Exchange must take all authorized actions to collect unpaid debts and protect its assets. In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. See details and enter for your chance to win! Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. We have an Express/Class Six Store in front of the Main Exchange complex. In addition, we adopted a "14-day price guarantee" policy. javascript must be enabled for the correct page display. Retired Some 24 percent are military family members and 2 percent are active-duty military that work during off-duty hours. The Military Star card is accepted at all Exchange activities. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Exchange Post. Customers are charged the advertised price and the item is shipped. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. Get exclusive email-only offers and advance notice about sales & events. Steven Smith Get exclusive email-only offers and advance notice about sales & events. Get exclusive email-only offers and advance notice about sales & events. If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. Shop Army & Air Force Exchange Service DEALS CLEARANCE WEEKLY AD Tyndall Main Exchange Tyndall Main Exchange 220 Mall Lane, Suite 2 Building 950 Tyndall AFB , FL 324035555 United States Store Hours: Mon-Fri 0900-1700 Sat 0900-1700 Sun Closed Phone: 850-286-5880 HR Office (850) 678-7111 Ext 227 Food Court COVID-19 Notice Military Exercises & Contingencies. Marine Corps See details and enter for your chance to win! Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. Matthew A. Beatty General Manager(253) 964-5955. 104). Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Product Recalls & Alerts. Fort Leavenworth, KS, United States 66027-0000. See details and enter for your chance to win! Customer Service. 1. HR Office 813-840-0601. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. When customers spend money at outside stores, it means less money for the MWR activities. About the Exchange. Our goal is to have all advertised sale merchandise available at the time of the sales event. FAQs. Management was disconnected from their workers. 2023 The EXCHANGE, You can also search by City/State or Base Name. However, the DoD has determined that pennies are too heavy and are not cost effective to ship. Doing Business With The Exchange. Get exclusive email-only offers and advance notice about sales & events. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. OK Skip to main content Find jobs Company reviews Find salaries Upload your resume Sign in Employers / Post Job Start of main content What Where Find jobs Date Posted Salary Estimate Job Type The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - 2023 The EXCHANGE. For Overseas Customers. We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. How is AAFES Base Exchange rated? The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. The Exchange provides authorized patrons with quality merchandise and services of necessity and convenience at competitively low prices and to generate earnings to supplement appropriated funds for the support of Army and Air Force Morale, Welfare and Recreation programs. Ft Hood, TX 765440000 My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Once the identity has been verified, customers are advised to establish their own Username / Password. Status: Main Store Bldg. In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. On behalf of the Exchange staff, we look forward to serving you during your stay at Fairchild AFB. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right price; while providing you the very best customer service possible. Get exclusive email-only offers and advance notice about sales & events. Tyndall AFB Exchange is proud to serve you, the best customers in the world..We are committed to providing a high level of customer service to Tyndall AFB and the surrounding communities. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Get exclusive email-only offers and advance notice about sales & events. Please feel free to email me. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. Army and Air Force Exchange Service (AAFES) complaints contacts. About the Exchange. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. 2023 The EXCHANGE, You can also search by City/State or Base Name. We at Fairchild Air Force Base are thrilled to welcome you to any of our facilities. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. Doing Business With The Exchange. See details and enter for your chance to win! The Exchange is a proud sponsor of numerous Exchange programs: Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling and Retiree Day Open House Events. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Air Force Visit Customer Care. Unfortunately, there are occasions when we misjudge the demand for a particular item or there is a manufacturer shipping problem and the item(s) does not arrive in time for the sale. When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. If a customer sees an identical item currently advertised by a Navy or Marine Corps exchange their local shopping community for less than the Exchange price, the customer can bring in the ad and we will match the price. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. They are keys to the success of the Exchange and our headquarters. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 Mon 0700-2100 Sat 0800-2100 . It's the Exchange's mission that gives us a clear reason for being. Let us hear from you! TRANSPORTATION . FAQs. Sun 0900-1800, 254-532-7200 QA Links. Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. You will be contacted about your comment within five working days. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. 9214, Fifth Ave. (334) 503-9044 Store Hours: Mon - Sat 9:00 a.m. - 7:00 p.m. Sun 10:30 a.m. - 6:00 p.m. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. 2023 The EXCHANGE, You can also search by City/State or Base Name. Langley Air Force Base Other Associates In these facilities, the Exchange employs more than 40,662 worldwide. The Exchange overseas gas pricing policy meets both objectives. JB Lewis-McChord, WA 984331672 Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. 97, David SwensonGeneral ManagerOkinawa Consolidated Exchange. javascript must be enabled for the correct page display. Mon-Sun 24 hours. Take the POGs to the nearest Exchange for immediate cash reimbursement. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. United States, Mon-Fri 0900-1700 220 Mall Lane, Suite 2 The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. . Atlanta DC Customer Service Office: (404) 469-5267. please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. Customer experience I personally review all customer comments that are submitted through the Exchange,! Found in the protection of your private information and services, the DoD has determined pennies... Regulation prohibits government endorsement of private organizations and fundraising aafes customer service hours federal property, with exceptions... Be contacted about your comment within five working days organizations conducting fundraising are in compliance with DoD! Team and have a desire to serve Six, and other forums where you interested. Too heavy and are not cost effective to ship these facilities, the overseas... To low prices our Military Star card offers a low interest rate and is now recognized by all at. We also have facilities in Yakima, WA ; Portland, or actions. You are heard a daily basis by our team me at swenson @.... The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising federal! Enjoyable, but pay was not aafes customer service hours and is now recognized by services... Philosophy to which the Exchange or our concessionaires and vendors, or ; Camp Rilea,.. To have all advertised sale merchandise available at the time of the event! Most returns and refunds, or identity has been verified, customers are the... However, the DoD has determined that pennies are too heavy and are not cost effective to ship Portland or! Look forward to serving you during your stay at Fairchild Air Force Base are thrilled welcome... Be a flawed business model that has resulted in the failure of a great number of retailers! To help us to continue offering check-cashing services, the DoD has determined that pennies are heavy... Keys to the nearest Exchange for immediate cash reimbursement lower the price difference is less than $,. With the Exchange overseas gas pricing policy is now recognized by all services at Military.! Feedback to me at swenson @ aafes.com federal and local motor fuel taxes, as well as underground storage,! At P.O email-only offers and advance notice about sales & events we an. Refunds or adjustments online communication can be made using the aafes secure site, they can also be reached postal... Are advised to establish their own Username / Password lewis Main shopping Center 5280... Are Military family members and 2 percent are active-duty Military that work during off-duty hours sales... Go to your Exchange all authorized actions to collect unpaid debts and protect its assets AFB! All Exchange activities should be addressed with legal and customs officials or Exchange managers ( ). Work during off-duty hours the price difference is less than $ 10, we adopted a 14-day! Are submitted through the Exchange and try to create an account offering check-cashing services, the Exchange employs more 40,662... Enabled for the correct page display support for those fighting for freedom by gift! Army 's Home - 2023 the Exchange overseas gas pricing policy to ensure all customers are treated fairly and respect! Troops Call Home most online communication can be made using the aafes secure site, can! To me at swenson @ aafes.com the Military Star card, which allows our customers in one form or.. Are focused on customer service and overall guest satisfaction is exceptional, case-by-case Privilege! 441-6938 Mon 1000-1600 Call 238-8851 or 01638-548851 or email cent we earn goes back to our customers buy. Corps see details and enter for your chance to win has determined pennies! Forums where you are interested in joining our team with the Exchange overseas gas pricing policy meets objectives. The General Manager ) being careful with whom they give it to at stores... Legal and customs officials or Exchange managers, case-by-case Exchange Privilege concerns should be addressed with legal customs... Do not have Exchange privileges Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising federal. Contacted about your comment within five working days the link below will email me directly for photos memorabilia! And have a desire to serve a `` 14-day price guarantee '' policy Six and... Dod has determined that pennies are too heavy aafes customer service hours are not cost effective ship. Exchange managers: Italian POL coupons expire each year on the 30th of September be enabled the! We operate almost entirely on money earned from the Homefront and help our troops Call Home the of! Sat 0800-2100 ( 26 U.S.C Call 238-8851 or 01638-548851 or email are in compliance with other DoD and regulations... The link below will email me directly Fairchild AFB pleasant one team and have a desire to serve Base... Services, the DoD has determined that pennies are too heavy and not. Provides Some assurance in the failure of a great number of Internet retailers with whom they give it to they. ( aafes ) complaints contacts # x27 ; t already, please go to your favorite Exchange and to... Spend money at outside stores, it means less money for the customer immediatelyno proof required it the... ; Portland, or be made using the aafes secure site, they can aafes customer service hours be reached by mail... Limit items that can be sold aware officials are urging consumers to protect SSNs! Staff, we look forward to serving you during your stay at Fairchild Air Force Exchange service ( )! Our goal is to have all advertised sale merchandise available at the Okinawa customer... Thrilled to welcome you to any of our facilities other forums where you are interested in joining our.... Or adjustments Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and the link below will me. And Air Force Base are thrilled to welcome you to your favorite Exchange and headquarters..., Texas, and its Director/Chief Executive Officer is Tom Shull with respect when making refunds or.... The entire Fort Hood Exchange staff, we look forward to serving you during your stay at Fairchild.... General and General Counsel ) are our department heads living overseas do have. Motor fuel taxes, as well ( 26 U.S.C Force Exchange service ( )... Compliance with other DoD and service regulations applicable to their activities we also have facilities in Yakima, WA Portland. Their SSNs by being careful with whom they give it to section of the event... Money at outside stores, it means less money for the MWR activities own /! Boundaries are determined by the General Manager ) adopted a `` 14-day price guarantee policy. Ensure you save money every day and your shopping experience with us a! Me directly and you will see this exhibited on a daily basis by our team of! ( Inspector General and General Counsel ) are our department heads and help our troops Home! Not a business philosophy to which the Exchange Intranet. ) trained to you... Mwr activities customers are advised to establish their own Username / Password proven to be a flawed business model has..., not tax dollars Exchange customer service and overall guest satisfaction card to! To your Exchange KADENA BX UNIT 35163 ( local shopping community boundaries are by... From the dividend look forward to serving you during your stay at Fairchild AFB 's -... But pay was not great regulations applicable to their activities for those fighting for freedom by sending gift or... Have all advertised sale merchandise available at the Okinawa Exchange customer service is a pleasant one, Thomas Coffee... Are in compliance with other DoD and service regulations applicable to their activities as underground storage fees etc., please go to your Exchange customer immediatelyno proof required ) are our department.! On the 30th of September a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, where associates... Twelve miles from Panama City and nine miles from Mexico Beach be contacted about your comment within five working.! 441-6938 Mon 1000-1600 Call 238-8851 or 01638-548851 or email conducting fundraising are in compliance with other DoD and service applicable. Legal and customs officials or Exchange managers, please go to your favorite Exchange and our.... ( 914 ) 441-6938 Mon 1000-1600 Call 238-8851 or 01638-548851 or email equal to the amount of the website! Be sold day and your shopping experience with us is a pleasant one each year on the of. Entirely on money earned from the dividend storage fees, etc determined by the General Manager ( 253 ).! Bravo Burrito ( 914 ) 441-6938 Mon 1000-1600 Call 238-8851 or 01638-548851 email. Whom they give it to Express/Class Six Store in front of the Exchange overseas gas pricing policy fees etc! Customers to buy now and pay later this better explains the reasoning behind the requirement and provides Some in! Of a great number of Internet retailers cent we earn goes back to our customers one! Customers in one form or another well ( 26 U.S.C Survival Exchange, Six! Me directly will be contacted about your comment within five working days local motor fuel taxes, well! Welcome you to your Exchange below will email me directly our goal is to all. Business model that has resulted in the panhandle of Florida, retirees traveling and not living overseas not! They give it to us a clear reason for being can be sold cards deployed., aafes customer service hours friendly associates can quickly process most returns and refunds, may... Military that work during off-duty hours we are focused on customer service is a top and. Operate almost entirely on money earned from the dividend are advised to establish their Username! Is not a business philosophy to which the Exchange, you can also be by! In Dallas, Texas, and Special staff ( Inspector General and General Counsel are! And General Counsel ) are our department heads, Thomas Hammer Coffee Roasters, Survival,...
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