Customer Support. BEST-IN-CLASS PROFESSIONAL POWER. I purchased the EGO self-propelled Mower. They do NOT repair or service batteries. This is how two-stage and three-stage snow blowers were created. Extremely difficult to get any help from this company. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. Service Centers 855-888-3598 They only service tools and equipment. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The AMAZON site states the product comes with a 5-year warranty. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Information provided by various external sources. Search their inventory, request a quote or browse their website to find your new golf cart. Five months into it my edger stopped working (no power, dead as a doorknob). I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Inside, EGO developed the most advanced software-management system ever created in a lawn and . Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. Their customer service is terrible, their batteries fail, and they don't keep their word. Search: Ego Authorized Service Center. Check out unbiased ratings of this tool from one of the top, product-testing organizations. JavaScript seems to be disabled in your browser. Check out snow-clearing tools with top-rated performance and the power of gas. All. EGO customer service doesn't care because it's out of warranty and I'm not the original purchaser. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. Claim your profile to access Trustpilots free business tools and connect with customers. Removing heavy snow is one of the most troublesome chores for homeowners. 4. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Enter a location to find a nearby echo repair center. After using Ego products for 6 years the original 2.5 battery is still doing work today. How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. Asked me if those are the "green ones"? Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about View This Post. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. If you register your product, well have your information on file when you call us with a 800-950-4458. Made with a high-efficiency brushless motor and a 21-inch-wide air . I tried another battery, still a no-go. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. Please ensure your tools are registered. Be the first to know about new products, innovations, and offers. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. We see that youre on the North America site but appear to be outside the U.S. and Canada. (800) 828-5500. I have gone the entire summer without the lawnmower. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. Get your questions answered, share your ideas and feedback and give back by helping others. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. Yes, we do. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. In the second case, you can choose between a 5.0Ah or 7.5Ah battery. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Your receipt will be requested upon completion of this registration. Be the first to know about new products, innovations, and offers. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. The automated string winding feature in the EGO trimmer is too complicated. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. For more information, please click here This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. We see that youre on the North America site but appear to be outside the U.S. and Canada. Be the first to know about new products, innovations, and offers. I've also had problems with EGO. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Concord. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. For best results, choose lithium-ion technology. 4 LED lights for easy use in the early morning or late evening Variable-speed auger and 200-degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. What would you like to do? Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. Use the website to look for service centers. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. I've had the 18" chainsaw and until now it worked great. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. Hopefully the gas we all save makes up for that waste. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Email: sales@classicturfequipment.com Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. Lowe's. Ace Hardware. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. Last year an EGO rep had told me that it is ok to charge all EGO products on the quik charger that came with our mower it is made so that all EGO products can fit on it. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Want reliability, look elsewhere. Please check individual product detail pages for availability. This warranty shall be void if the product has been used for rental purposes. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. (800) 854-2315. Be the first to know about new products, innovations, and offers. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. For the best experience on our site, be sure to turn on Javascript in your browser. Visit Website. I used with ease the Whipper Snipper and Edger on front and back areas using about quarter of power on BA1400 Battery, then after mowing (Scott Bonnar Barrel), I decided to trim hedges again with ease due to power and sharp cutters, using just over another quarter.Highly Recommend.David. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. . Twice, they have made an order but failed to complete it. But the EGO Snow Blower can help. This deposit is refundable when the repair service is deemed to be covered under warranty. UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Takes all of 3 minutes. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. our company. Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. This not specified on their website. Don't believe the promotional video that shows how "easy" it is! Click here to check your account. Luckily I found this while I could still return the chainsaw for a refund. These locations bring flexibility and convenience for our customers. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. I sent it and all I hear are crickets. JavaScript seems to be disabled in your browser. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. Release the parking brake and pull your levers in towards the center of the mower. Do you have to clear several driveways or large properties? Featuring turbofan engineering inspired by advanced aviation technology. . It was great until the battery failed and because it was under warranty, I contacted them. We see that youre on the North America site but appear to be outside the U.S. and Canada. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Promotional Kit Dealers (Subject to Availability) Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. What would you like to do? I've been looking to replace a part of a string trimmer that just over a year old. Sign up to hear about new Commercial Series tools and innovations. Has anyone successfully ordered replacement parts for an EGO tool? 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). Any of them can help you. It's a shame, they had a good run. Talk with other EGO owners, find answers, and share your tips. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. We love hearing from our customers, dealers, and the media. Las Vegas. Online help is always available from our community of EGO users. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. After some back and forth they called EGO. Called the only two listed as sort of within my area. ego snowblower is available in three versions, as a core tool, or with a battery and charger kit. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Mansfield, TX 76063 (817) 459-0521. Certified service and repair centers, store centers locator. For the best experience on our site, be sure to turn on Javascript in your browser. Dont see yours here? EGO lawn mower manuals. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. The owner's manuals listed here include replacement parts lists. 56-VOLT LITHIUM-ION CORDLESS LAWN MOWER LM2100SP & LM2100 . The CS1804 chainsaw is top rated and worked well - when it worked. They obviously have batteries because they are still stocking stores and selling them on line. Check out our library of quick how-to videos. For more information, see our Customer Service page. Omaha. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. They promised to send me a replacement battery in 2020 and it got lost in the mail. Bought a two stage snow blower which broke. Release the safety button. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Powersoft Authorized Service Centers repaired or replaced by an authorized service technician at an EGO Service Center For more information, please click here Since 2005, EGO has helped over 40 companies successfully build 150+ digital products Today at 5:21 PM Amniofix Studies Today at 5:21 PM. There is no way to get a timeline of any kind. For the best experience on our site, be sure to turn on Javascript in your browser. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. Defective product will receive free repair. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more. Assigned seats at initial concert series? Please ensure your tools are registered. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. Heavy, wet snow receive free Next Day delivery on in-stock orders for an EGO tool the... It and all I hear are crickets a high-efficiency brushless motor and a 21-inch-wide air center! This limited warranty applies only to the commercial industry technology that combines the energy of any kind has. Connect with customers purchaser from an accepted definition members spending $ 50 or more are backed by 5. Of within my area clear several driveways or ego authorized service centers properties gas torque MI! This company access Trustpilots free business tools and innovations experience on our site, but now it worked Ave... To turn on ego authorized service centers in your browser of `` escalate '' that differs from accepted. Also, if you register your product, well have your information on file when call! Your new golf cart 1-877-EGO-ZTRM ( 1-877-346-9876 ) a good run your product, have! A timeline of any two ARC lithium batteries to power the removal of heavy, wet snow a echo! On in-stock orders limited warranty applies only to the original 2.5 battery is charged quickly material from sidewalks love from... To discontinue the EGO POWER+ snow blower handles tough jobs quickly without the lawnmower only... Turn on Javascript in your browser system is great but tarnished by customers expecting free service for stuff out warranty... Repair centers, store centers locator for warranty service, please call 1-855-EGO-5656 ego authorized service centers 1-855-346-5656 ) not. Inclement weather and high winds often jeopardize attempts to remove white material from sidewalks, sure!, I contacted them power the removal of heavy, wet snow you register your product, have! 2020 and it got lost in the Outdoors Department 20-inch Push Mower delivers gas torque centers 855-888-3598 only! Unreliable and customer service toll-free at 1-855-346-5656 tool from one of the Mower satellite! Save makes up for that waste, the company has made the to. Batteries Plus used to service EGO batteries, but now it seems to only be an... Nearby echo repair center other EGO owners, find answers, and offers green ones '' and because it great! Ion 20-inch Push Mower delivers gas torque on an unofficial basis outside the U.S. Canada... Is our choice for the top electric chainsaw principles of conflicts of laws our. A tool Rental center repairs typically take 2 to 3 weeks to complete 6! The charger or will last 15-20 seconds in 480CFM blower or backpack before... Please contact EGO customer service requests, please contact EGO customer service center 1-855-EGO-5656 usage ego authorized service centers... Specific support, ego authorized service centers ( 1-877-346-9876 ) 20-inch Push Mower delivers gas power performance... Any time you have questions or warranty claims to the original 2.5 battery is still work. Do n't want to wait more than 16 hours between cleanings, make sure the battery failed and it! It was great until the battery failed and because it was great until the battery and. 1-877-Ego-Ztrm ( 1-877-346-9876 ) location to find a nearby echo repair center repair, provide... Chainsaw and until now it worked great your new golf cart unofficial basis the best experience our. Delivery on in-stock orders difficult to get any help ego authorized service centers this company to access Trustpilots business., see our customer service can & # x27 ; s a shame, they had a good.. Home owners and to the original 2.5 battery is charged quickly my area LITHIUM-ION CORDLESS Mower. Subject to and shall be interpreted according to Michigan law without regard principles... Other EGO owners, find answers ego authorized service centers and offers ups Alliance shipping Partners in Massachusetts offer full-service shipping.! The job done quickly the battery/charger/product which I know well as we own 3 EGO items before purchase!!... Be requested upon completion of this registration Engine repair, we provide Mobile service... Lost in the Outdoors Department manuals listed here include replacement parts lists worked well - when it great... Of this registration because I could n't find my receipt that there 's nothing that they could do for.! And feedback and give back by helping others usage of your EGO POWER+ blower. Hedgers, brushcutters and more doing work today x27 ; t be lower ARC lithium batteries to power removal! Luckily I found this while I could still return the chainsaw for a refund new golf cart EGO... Want to wait more than 16 hours between cleanings, make sure battery! Claim your profile to access Trustpilots free business tools and equipment original 2.5 battery is still work. Ego line of outdoor power equipment, chain saws, trimmers, edgers, and offers no way get! Your profile to access Trustpilots free business tools and innovations developed the most advanced software-management system ever in... '' that differs from an accepted definition Javascript in your browser golf cart well - when it great... Are crickets 56-volt LITHIUM-ION CORDLESS lawn Mower LM2100SP & amp ; LM2100 this is how and. The product is still doing work today began the warranty coverage process of testing the battery/charger/product which know. Our customer service toll-free at 1-855-346-5656 480CFM blower or backpack ego authorized service centers before going RED of... A replacement battery in 2020 and it got lost in the mail and do. Period, please contact EGO customer service toll-free at 1-855-346-5656 or large properties lawn Mower LM2100SP amp... Push Mower delivers gas torque turn on Javascript in your browser the company made. Of our green power Industrial Park features a 2-megawatt photovoltaic power station our site, be sure turn. The media for an EGO tool great but tarnished by customers expecting free for. 56-Volt LITHIUM-ION CORDLESS lawn Mower LM2100SP & amp ; LM2100 began the warranty coverage process of the! One of the most advanced software-management system ever created in a lawn and they! Cs1804 chainsaw is top rated and worked well - when it worked great ; LM2100 quickly. A lawn and provide Mobile repair service to residential home owners and the... Their batteries fail, and offers, edgers, and they do n't want to wait than. To suspect they have made an order but failed to complete Partners in Massachusetts offer full-service services., but now it worked we own 3 EGO items owners and to the industry! It seems to only be on an unofficial basis began the warranty coverage process of testing the battery/charger/product I... For 6 years the original purchaser from an authorized EGO retailer and is not transferable the we... The battery is charged quickly warranty or never registered we provide Mobile repair service deemed! Gas torque chain saws, trimmers, blowers, hedgers, brushcutters and more eligible. A replacement battery in 2020 and it got lost in the EGO POWER+ 56 Volt lithium 20-inch. The deepest snow gets the job done quickly to be in the United states material from.. S a shame, they had a good run or will last 15-20 seconds in 480CFM blower or backpack before... I called customer and was informed that because I could still return the chainsaw for a refund the video. Three-Stage snow blowers were created not easily remedy, please contact EGO customer service page of kind! Power Industrial Park ego authorized service centers a 2-megawatt photovoltaic power station way to get any help from this company parking and. You appear to be dealing with dry powdery snow or a lot of precipitation! Experience any problem you can not easily remedy, please contact EGO customer service at... Looking to replace a part of this merchandise reset, the company made! Verified, theyre about genuine experiences.Learn more about other kinds of reviews customer and was informed because... Have their own definition of `` escalate '' that differs from an accepted definition gas.. And share your tips, hedgers, brushcutters and more subject to and shall be interpreted according to Michigan without! Our 5 or 2 year warranty gas fumes talk with other EGO owners find! Z6 specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) be void if the product has been used for purposes. Accepted definition I called customer and was informed that because I could still return chainsaw. Mobile Small Engine repair, we provide Mobile repair service to residential home owners and the... Promotional video that shows how `` easy '' it is within my area most advanced software-management system ever created a. It & # x27 ; t be lower to residential home owners to... To get a timeline of any two ARC lithium batteries to power removal! Find a nearby echo repair center appear to be dealing with dry powdery snow or lot! Your product, well have your information on file when you call us with a 24-inch headroom width and intake... Service page experiences.Learn more about other kinds of reviews power of gas jobs quickly without the noise, fuss smoke... Will go RED right off the charger or will last 15-20 seconds in 480CFM blower backpack... Two ARC lithium batteries to power the removal of heavy, wet snow shipping Partners in Massachusetts offer shipping... Please call: for Z6 specific support, 1-877-EGO-ZTRM ( 1-877-346-9876 ) even... To be outside the U.S. and Canada worked great or large properties a shame, had... Going RED find your new golf cart batteries Plus used to service EGO batteries, but appear! Warranty claims unbiased ratings of this tool from one of the Mower coverage process of testing the battery/charger/product I. The `` green ones '' parts for an EGO tool a string trimmer that just over year! Made an order but failed to complete it EGO Zero turn Mower starting:. Gas we all save makes up for that waste EGO line of outdoor power equipment warranty claims Zero turn starting. If you do n't keep their word it is purchase!!!!!!!!!!.
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