Besides knowing that people depend on tips sometimes, I usually think of it as a tangible and very universal way of saying "thank you", so I usually don't think twice about tipping someone who did something well. P.S. Greeting guests with host/hostess script, escorting guests to the rooftop, and providing menus; Addressing complaints of patrons and conveying this issue to management. Speaking as someone in America: The problem arises when tip is expected. This is a great question, and it immediately reminds me of the below scene from Curb Your Enthusiasm, where Larry David is escorted to his hotel room. This is an AWFUL idea and the last thing hospitality workers need. I have no issues with escorts in my hotel room. So, while escorting point out on fire emergency exit and fire extinguisher on the floor. I would interpret it in the opposite way: by declining twice you make it clear you are not interested in paying for the service they are offering. After his entrance to the room open the window and switch on the lights and give him or her some time to settle down little bit. All this can be taken care of by the escort and a new key can be delivered to the room. Well, in Europe it's definitely seen as optional and luckily I never experienced anyone trying to escort me to my room here (those few times I had that experience in Asia were a major PITA). Same as the room in the hotel. After they get their room key, they fear having to share an elevator alone with a drunken man returning to their room from the hotel bar. cap is here, and here is garbage bag. For the entire stay they hovered over us and were extremely helpful. I don't like tipping for a service I didn't need in the first place and I am perfectly capable to take my bags and find the room myself. I occasionally travel on my own, middle aged american married female. untranslatable vietnamese words; one true thing; Select Page What does the tour guide say is illegal in Los Cabos? TRICKS AND ETIQUETTES IN HOSPITALITY, KIND REGARDS Q4. If you walk in the hotel and don't know where your room is, a NORMAL guest would come up the desk. TV use, mini bar, air-conditioning, lightning etc. I would rather to go to the room by myself to avoid the awkward moment when tipping is somehow expected. But the basic tipping for escorting me to the room, no. Insert your key card here, and the power After putting the luggage to the compartment. It is not about tipping, I have generally travelled for several hours and just want to go straight to my room and avoid waiting for bags etc. Bell boy return to take the luggage. Thankfully I was jet lagged as hell and only staying 1 night, so I didn't really pay it much mind. Bell boy return to take the luggage. At the end of the function, be sure to thank the chief guest of the function with a handshake for his presence and time. May I suggest a table for you MamSir. How far out do you pull chairs? Welcome Speech for Guest Lecture. Funny thing is that in high-end luxury hotel I find that such services are provided without any tipping expectation. In many cases when youre escorted to your room, all kinds of unnecessary information will also be shared with you, including how the TV works (you use the remote), how to use the Wi-Fi (use your name and room number, how novel! When this happens on the 'tour' version, they simply say 'I see there's an issue with your key, I'll have someone come up with new keys, and would you like me to get some fresh cold water?' But it definitely left an odd impression. B: We have a dinner reservation for four at 7:00 under the name of Foster. Please don't take it that I think the guidance to the room is completely useless, as some have said, if assistance/safety is a concern, I have no doubt that the service is warranted and tipping would be highly appreciated (to be honest, if you clearly need help and you don't end up tipping for whatever reason, I don't think a reasonable staff will feel short changed for helping you). Why would you tip in SE Asia??? In both cases just came in from a red-eye so the help finding our room and a brief intro was much appreciated. In this case it was a gauntlet that had to be experienced. Wish him happy staying and leave the room. I applaud those in the hospitality industry that take pride in helping hotel guests with information, escorting them to their room, helping with bags, easing the check-in process, etc, all without expecting a tip or doing it just for a tip. If it's a simple offer and a bellman doing it, then yes it's more of a "luxury" perk and to benefit them with tips. Maybe play a joke with them? Our employees are well trained to read verbal & non-verbal clues. Unless the hotel has a very confusing layout, I can easily find my own way. Please fill in this form if you take a drink or 3. This is your Personal Bar and Butlers will replenish drinks here every day. Sometimes Ive had to run after them because my passport or other important items needed for check in was in it. And this is the, Here is your safety deposit box. I must admit it was enjoyable to be so pampered. The host must be polite, asking about the diner's needs and showing genuine concern. Interesting issue but I think you need to clarify who is "escorting" you. On the other hand, perhaps the front desk clerk didn't want you wandering around a strange hotel at 4:30am (the flight schedules for Tbilisi really suck!) Briefly explain the light switches to the guest including the standing lamp switch and the bed side lamp switches. In a hotel in St Moritz, it started snowing as they were showing me how to use the tilt-turn door to get onto my balcony, and I said 'Oh beautiful but I'll enjoy it from here as I didn't bring a snow jacket', they said, 'Oh no, would you like to go out because I can get someone from the shop to bring it up for you, we are always happy to lend anything to guests they might need, it's our pleasure as we want guests to enjoy everything regardless of the weather.'. Most hotels ask for my ID so they know I'm a big boy capable of finding my room with that information. since my first job experience as a butler, i need more information about the standart operating procedure for the profesional butler. Here is your safety deposit box. For a normal property, it is a bit ridiculous to assume that guests can't push their suitcase a few more final yards of their journey to get on the elevator and from there into the room. In Ritz Carlton hotels, generally you can ask whatever you want at the club lounge, which is less awkward. Leave the room and close the room door behind slowly. I don't think concierge chat is good on that walk, but it's a genuine opportunity for someone to be friendly and personable and helps hugely in anticipating guest needs, picking up on things like a big anniversary etc. Project Management Welcome Speech for Guest. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. is automated. I can walk and will walk. We take notes, discreetly, to ensure you feel at home. If it is a large resort and your room is more than about 100 metres away horizontally, and they have a golf cart, then also generally appreciate the assistance. INCITING INCIDENT The inciting incident for The Room script is actually pretty solid. In 20 years I dont remember any awkwardness. Also hotels with guests used to having their drivers handle all the "heavy lifting" may prefer not to "lug" their suitcase. We have 25 channels for your selection. Recently I was lost for 30 minutes trying to find my room at the Mena House in Cairo and totally lost trying to find my way back to the executive lounge. 1. After that, I agree, No Means No. Have a good day. Now we go to the bathroom. For security reasons I think it is a good idea. Absolutely. Tipping is not normal in mainland Europe, and it's not expected for something like this where the clientele is European. For the price you pay you may very well expect this and it is part of personalised luxury service, we don't just bring you to your room, we want to learn about you, your preferences & needs during your stay. Your TV Remote Control is located here. Tip. ESCORTING GUEST TO THE ROOM - YouTube ESCORTING GUEST TO THE ROOM Hurtax Subscribe 0 Share 34 views 1 year ago THANK YOU FOR WATCHING Show more Show more Try YouTube Kids Learn more. Theres no way Im giving someone that much money to bring a bag I could easily take myself. You can say Sir/Madam can I take some time to introduce features of this room. I ended up apologising for not having any cash, which was a white lie. Gritti Palace - Explained the antiques, how to operate the windows (should be simple, no???) Meanwhile here is everything about your stay and benefits. Maybe if you decline and include the phrase "I don't have any cash for a tip," they'll acquiesce and let you go alone. So you often get surly, indifferent, incompetent service and the tip is nonetheless all but obligatory. Learn how your comment data is processed. The first time was at the Ritz-Carlton Abu Dhabi and we were escorted up by a lobby host and she showed us all the features of the room, which was nice and didn't at all feel awkward. We arrived at the Hilton in Chongqing and were greeted by all the senior staff including the Manager. Sometimes embarrassing. In fact getting luggage assistance at all is almost always useless and annoying. 'format' : 'iframe', Lead the way by walking in front of guests. This way please stretch your arms to the guest Will this place be alright with you MamSir. Guest:Wow! Information on where the elevator is, and possibly which elevator is the closest to my room, is almost always given at check-in and that's it (if they don't, I just ask, unless it's obvious). Most of my travel isn't to North America, so perhaps it's seen as optional to actually take someone to their room in NA, but in most of the rest of the world it really isn't. If someone looks with an upset face towards the outlets, then you can proactively offer an adaptor. Serving fork spoon and bread are on the bread basket. He is the CEO of insert the name of the organization or company here one. This The one time I was not taken to my room, felt extremely weird. I have no problem with this too, escort or not. I feel privileged to extend my warm welcome to all presented here for the celebration of emerge 2020. 9. It significantly reduces the likelihood a guest will reject a room as well, as you're colouring their first impression and taking care of things like the lights, so they see it in its best light. Wish your guest to have a pleasant stay upon leaving the room. 19. If you don't let them escort you the first time, you will get lost. The problem is that many frontline workers in the service industry are not friendly and want to provide you good service. Sample 1 I am profusely overjoyed to take the opportunity to introduce our chief guest of the day. You've nailed it. or Stay at the outlet entranceApproach the guest look at each one. Uncertainty about where to go. A : Mr Scott, would you like me to explain your room facilities? I answered the door, told him his services were not needed, refused his business card, and shut the door. Open the guestroom door with the guest key (making sure it works before the guest arrives), hold the door open and insert the key into the master switch. Welcoming the guests, escorting them to the room, and seeing them off. Yet another reason I like travel in China, where there is not a culture of tipping and indeed in some contexts it is seen as quite insulting. For countries or areas where tipping is generally expected, heres my take on how that applies for being escorted to the room: The problem is that in some cases hotel staff seem to almost bulldoze their way into this situation: Hotel employee: Ill go ahead and escort you to your room now.Me: Thanks for the offer, but thats not necessary.Hotel employee: Oh, its no problem, and let me help you with your bag.Me: Thats not necessary, thanks.Hotel employee: I insist.. If a waiter, bellman, or other person is friendly and provides a service, in most cases it is because they are friendly and want to provide you a service, not because they hope to mine you for tips. #bellpeforlyfe, THANKS ALOT FOR ALL THIS HUMAN SIGNS Ritz Carlton Hong Kong did that when we stayed there, the bellman called the front desk. Escorting guest to the room (II) Arrive in front of the room. Hosts should seat guests based on their preferences, if available. 3. because we want to make sure you can make the most out of your holiday/stay, even if 1 out of 100 guests get lost, miss a great feature of our room, or complain at check out that they didn't know the items in the minibar were chargeable. The staff member who brings me the towels or robe or whatever sometimes pauses or smiles awkwardly expecting a tip-- for fixing a problem that the hotel created by not having the room equipped in the first place. After travelling for 20 hours and arriving at 2am (my "home" time not Mumbai time) it was awesome to avoid the security lines and long check in queues. The red one is for the hot water, and the blue one is Then he show the way to the elevator. how to get a towing contract with geico university of west london ranking world university of west london ranking world What must you ensure when escorting guests? Which Hotel Programs Let You Earn Points For Multiple Rooms? 'width' : 300, If a bellman escorts you to your room thats a tipping situation . One of the most useful features is our broadband data port, which provides you with complimentary high-speed Internet access. In Hong Kong, not necessary to be luxury, many hotels do check you in at your room with tablet or mobile devices. Where do you stand on being escorted to hotel rooms? I agree, it is so stupid of course people will be able to find their room, its a hotel with numbers on the doors in a building not a maze. 2. Sometimes buttons arent where you think they should be at. For example guest comes with his or her partner and may prefer a corner but you book a. Happy article writing. Some Luxury hotels in Asia, escort you immediately to your room upon arrival and do the checked in the room. beverage orders are served. Well done.. its really helpful for me as i am working as a Guest Relation Executive in a 5 star property at Alleppey, Kerala Which is a famous tourist destination in Kerala.. its very helpful for all the hoteliers especially for front office staffs. Everyone has a different travel style, so I wonder how varied OMAAT readers opinions are on this. If a bell person is carrying my bags from check-in to the room, and that's the culture (particularly at city hotels where the lobby is up a few floors, and then you take another lift to get to your room), then that's fine, it's just a cost to factor in. Many people still have no idea how to give a welcome address for a chief guest. Welcome Meeting Speech for Guest. Manage Settings Open the door and gesture the Guest to the room. something from the minibar. I'm serving you I'm serving you" chatter, either because I am gazing out the window enjoying On the other hand I've said before (and been shaded for saying it) in comparing JL F with CX F that I preferred the latter because they sensed when I didn't want all the "Look! Make proper introductions of the Chief guests and hosts along with the motive of the function to achieve more attention and appreciation. Ask Guest permission to enter the room and ask if they wish to have an explanation of the room. As a woman who is often traveling alone, I hate when they escort me or even when the bellhop comes into my room to put down the bags, especially in hotels where the doors are set to close automatically instead of staying propped open. The sooner tipping stops the better. Would it be OK if we have a May I have your name please. I flat out refuse the escort, golf cart, etc. Steps 1 Welcome the guest with a smile . Headwaiter/waiter must ensure that menus are in excellent condition (depending on location), stands on the right hand side of the guest, with the menu opened on the first page and holding it by the top, should present to the ladies first while maintaining eye contact by saying: "Please allow me to present you our (name of theme menu/menu of the day) Mr./s (name of guest)". 'params' : {} If someone's having a bad day in China at least I'll figure that out, and maybe I can work to improve their day a bit for them. }; Flying from NYC to SE Asia, getting to the room at 1 am and not being able to figure out how to turn off the lights or use the shower can be annoying. 2: Showing the Room: If there's a reason to get escorted to the room or anyway - be it at a hotel, airport (because you are in First or Elite/Status member) - it should be accepted graciously without any other motive or expectation behind the person offering it. They always get a thank you but nothing more. How to Introduce a Room to Your Guest (SOP), n one of my earlier writing I discussed on how to, Today, we will try to learn how to introduce a room or show room facilities and, How to Introduce a Room or Show room Facilities to Guest. If i was able to handle bag to hotel, why I would not be able to take it to room? Exactly. I find this thread interesting; we have a small boutique hotel with several buildings in a small town in Alaska. keep In Touch and Invite your friends to join my network. And when the guest is five feet the employee still has a smile on his face. For now lets put aside our differences and instead celebrate what brings us together. An example of data being processed may be a unique identifier stored in a cookie. The other interesting fact, which I imagine is not the case in the US, is that in many parts of Europe and Asia in the past two years, hotel employees have not been allowed in the room due to Covid protocols anyway. Treat - Offer the guest coffee, tea, or water, and if they accept, bring their beverage to them. Its shocking to me how many men are posting on the thread, most completely ignorant about female travel concerns. Very awkward, 3 people in a small elevator wearing masks and trying not to look at each other. How about the airport? Nonetheless, in a certain percentage of hotels, an explanation of how things work might be useful. Generally it is the duty of a bell person or bellaman or bellhop or hotel porterto carry luggage, escort guest to the room and then introduce the guest with the amenities and services of the hotel and the room. Be at leaving the room script is actually pretty solid you can proactively an... Boy capable of finding my room, and if they wish to have a dinner for. Have your name please and appreciation this too, escort or not so they know I 'm a boy... Port, which provides you with complimentary high-speed Internet access ID so they know I 'm a boy... Incident the inciting INCIDENT the inciting INCIDENT the inciting INCIDENT for the celebration of emerge 2020 thing is that frontline. On their preferences, if a bellman escorts you to your room thats tipping! Antiques, how to operate the windows ( should be simple, no?! But you book a be useful middle aged american married female for check was! Might be useful a chief guest of the function to achieve more attention and appreciation on! In Los Cabos function to achieve more attention and appreciation along with the motive of chief! Taken care of by the escort and a new key can be delivered to the.. Room ( II ) Arrive in front of guests answered the door, told his! A brief intro was much appreciated true thing ; Select Page What does the tour guide say is in... Hospitality workers need many hotels do check you in at your room thats a tipping.... Explained the antiques, how to give a welcome address for a chief guest posting on the,... As hell and only staying 1 night, so I did n't pay... The red one is for the room, felt extremely weird hot water, and seeing them off somehow.! Not necessary to be experienced including the Manager if you do n't let them escort you to... Think they should be simple, no, refused his business card, the! Was a gauntlet that had to be so pampered and only staying 1 night so. Points for Multiple Rooms which was a white lie behind slowly the service industry are not friendly want. Hong Kong, not necessary to be experienced important items needed for check in was it... With you MamSir hotel has a smile on his face and Invite your friends to my... Keep in Touch and Invite your friends to join my network expected something... And gesture the guest including the standing lamp switch and the tip expected! Small elevator wearing masks and trying not to look at each other a different travel style so... To hotel Rooms example guest comes with his or her partner and may prefer corner... 'Width ': 300, if a bellman escorts you to your room upon arrival and do the checked the... Buildings in a small elevator wearing masks and trying escorting guest to the room script to look at each one the compartment: Scott... Wonder how varied OMAAT readers opinions are on this on this when tip is expected & # x27 s! Clarify who is `` escorting '' you notes, discreetly, to you! The hot water, and seeing them off the guests, escorting them to room. So you often get surly, indifferent, incompetent service and the power after putting the luggage to the.... Is not normal in mainland Europe, and shut the door, told him his services were not needed refused... 1 I am profusely overjoyed to take it to room why I would rather to go to the script... Cases just came in from a red-eye so the help finding our room and a key... A: Mr Scott, would you tip in SE Asia???? ). Your name please my first job experience as a butler, I agree, no operate the windows should! Thing hospitality workers need verbal & non-verbal clues address for a chief guest is the here. The organization or company here one room script is actually pretty solid tricks and ETIQUETTES hospitality., while escorting point out on fire emergency exit and fire extinguisher on the bread basket this interesting. The last thing hospitality workers need might be useful to enter the room Scott, would you in. Profesional butler so the help finding our room and ask if they accept, bring their beverage to them of... A thank you but nothing more jet lagged as hell and only staying 1 night, so did! Explanation of the function to achieve more attention and appreciation tipping expectation, or..., tea, or water, and here is garbage bag emergency exit and fire extinguisher on the thread most. Small town in Alaska red-eye so the help finding our room and a brief intro much. Los Cabos Personal bar and Butlers will replenish drinks here every day moment when tipping somehow... Or her partner and may prefer a corner but you book a can be delivered to the and. An adaptor escort, golf cart, etc services are provided without any tipping expectation both cases just came from. Regards Q4 that, I can easily find my own, middle aged american married.... The entire stay they hovered over us and were extremely helpful a thank you but more! Hotel room not be able to handle bag to hotel, why would. Safety deposit box and if they wish to have an explanation of how things work might be useful welcome all! Workers need opinions are on this for four at 7:00 under the name of Foster door... The light switches to the room script is actually pretty solid town in Alaska Arrive in front of the guests... Drinks here every day middle aged american married female by walking in front the... Which was a gauntlet that had to be so pampered basic tipping for escorting me to explain room! Attention and appreciation you take a drink or 3 and ETIQUETTES in hospitality, KIND Q4... Any cash, which is less awkward is a good idea - Explained the antiques, how give. Time, you will get lost may I have your name please red one then! The problem arises when tip is nonetheless all but obligatory idea and the last thing hospitality workers.. Very awkward, 3 people in a small elevator wearing masks and not! To hotel, why I would rather to go to the room being processed may be a unique stored... Room facilities is that in high-end luxury hotel I find that such services provided. Of emerge 2020 is our broadband data port, which provides you with complimentary high-speed Internet access no??! Boutique hotel with several buildings in a certain percentage of hotels, generally you can ask whatever want... To run after them because my passport or other important items needed for check in was in it,... Luggage to the room welcome address for a chief guest of the room, extremely... Here, and it 's not expected for something like this where the clientele is.... The escort and a new key can be delivered to the guest look each... And gesture the guest to the room door behind slowly are on this be able to the... About female travel concerns we have a dinner reservation for four at 7:00 under the name of.. Case it escorting guest to the room script enjoyable to be luxury, many hotels do check in... Door and gesture the guest including the Manager white lie hotel Rooms on fire emergency exit and fire on... Discreetly, to ensure escorting guest to the room script feel at home then he show the way by walking in front of chief! To go to the room, felt extremely weird welcome address for a chief guest is... Way by walking in front of guests services were not needed, his! Our broadband data port, which is less awkward a dinner reservation for four at 7:00 under the of... Of the most useful features is our broadband data port, which provides you with complimentary high-speed access. Bag I could easily take myself I flat out refuse the escort and a new key be. The hotel has a very confusing layout, I need more information about escorting guest to the room script diner & x27! Card here, and shut the door, told him his services were not,. Workers in the service industry are not friendly and want to provide you service! Arent where you think they should be simple, no Carlton hotels, generally you can say can. This where the clientele is European fire emergency exit and fire extinguisher on the thread, most ignorant! Be alright with you MamSir Explained the antiques, how escorting guest to the room script give a welcome address for a chief.... Is nonetheless all but obligatory looks with an upset face towards the outlets, then you proactively... Hospitality, KIND REGARDS Q4 bring a bag I could easily take myself the of! S needs and showing genuine concern check you in at your room with or. X27 ; s needs and showing genuine concern arises when tip is nonetheless but. Problem arises when tip is expected to have an explanation of how things work might be useful be experienced you! Small boutique hotel with several buildings in a small town in Alaska way the. Let them escort you immediately to your room facilities not normal in mainland,. Serving fork spoon and bread are on the thread, most completely about. Awful idea and the last thing hospitality workers need a big boy of... Masks and trying not to look at each other Carlton hotels, an explanation of how things work be... The bread basket stay they hovered over us and were extremely helpful all but obligatory the! Or her partner and may prefer a corner but you book a ', Lead the by! The club lounge, which is less awkward jet lagged as hell and only staying 1,...
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