Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. // "value": "681ccaf9c0a8016400b98a06818d57c7". You can also see that theres a display_value, of the users actual name. Basic GlideRecord query Sometimes, you want to get a record from ServiceNow as a simple Javascript object. GlideClassElement is the glide class sub-element that we need to set for GlideRecord, GlideForm, etc. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR The use of a variable and layout method is just a personal preference for readability. newArray2.push(gr.number); You can also view the icons within. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its not bad, but it isn't quite flushed out yet. would be how to gs.print/alert the current query. You might check out these forum links for some more information about SNC scripting basics. Lets set a breakpoint in our script on line 3 and then invoke our business rule so we can get to our script and start inspecting our GlideRecord. Here is an example of what we wre trying to accomplish.. (Where Priority is 1 This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. This will return one record, because a if statement is used to cycle through the query results. Is there a way to query for a date ? When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Field must be equal to or greater than the value supplied. var newArray2 = new Array(); It gives some information from presentations Ive given in the past about how some of this stuff connects. To set a value in the field, setValue(name, value) comes into play. To get a value, we use the getValue(String name) function. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. We cant directly enumerate over these GlideRecord objects, but under the hood, ServiceNow is doing so. by Kevin Custer on October 5, 2021 . Thanks so much for posting this info -it is really helpful!. it will return one record, because a get statement is used. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this getDisplayValue() can only be used on reference fields in ServiceNow. current.operation() is used to determine what operation is being performed on current. Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. Furthermore, when you hover over it, youll see a modal window popup on the screen, to the data, showing more fields. I'm not 100% comfortable with using GlideSPScriptable outside of the Service Portal, however it does the job of JSON-ing GlideRecords if you need to. Skip to page content. We will be building a flow action that can both start a conversation, or add messages to an existing conversation. The examples are in no specific order - so just ctrl+f or cmd+f and search to find what you need! When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. Now is a good time to talk about the performance of your GlideRecord queries. Thanks for this great resource} We will utilize a variety of tools to expose the details of GlideRecord under . Outbound REST API - Create ncident based on response? I prefer to use an encoded query instead of this, but there are situations where this is easier. The true value is not what you see in the field, for example a users display name on an incident. outage.get(event.parm2); outage.work_notes = Outage originally assigned to + event.parm1; Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. ServiceNow Developer Blog However, if i leave the line as is, i wont see the update. So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. What Is A Dictionary Override In ServiceNow? After the IH starter pack, you have to buy transaction packs at an additional cost. What other useful information might we want to know about a GlideRecord object we are passed with no prior knowledge? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Connect and share knowledge within a single location that is structured and easy to search. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. current.addQuery(A) Skip to page content. This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. Not that I would do the following but just as an example. The get method is a great way to return a single record when you know the sys_id of that record. http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. To really understand this, consider the following 2 examples. Here are some examples of how you could do the same work with different methods. There are methods to move around the returned results in a non-linear manner that I might cover later. Perfect for integrations! Teams. Is there a solution to these nested conditions, I am currently on Fuji and look to upgrade if required? I have hit quite a few bugs with it, as well as things I feel like it should be able to do but can't. I end up having to write scripts to check things that should be check-able in an IF. I'm not going to provide a sample because the result is rather large. This will print out the following sys_ids, of the users. This function can be used from any of the sub-classes. You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. First, we will create a new Subflow named Test Connect Chat Action. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. You can use similar GildeRecord scripts on the client side, except you should enclose them in a GlideAjax Query. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). This sys_id value, is the value of the record on the related table. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. It saved me huge amount of time which I may have spent looking through the Service-Now Wiki pages. Subreddit for ServiceNow users, admins, devs, and everything in between. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Flow designer is a platform capability. AND IncidentState =6), (Where Priority = 2 The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Thanks for the suggestions, As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). qc.addOrCondition(C) Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. This way, there is only one flow action to work with when building flows. But David, can't I just use JSON.stringify directly on a GlideRecord? This will return multiple records, because a while statement is used to cycle through the query results. the conditions to be (A and B) or (C and D) or (E and F) and found Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. You can also use Copy Query to help figure out your encoded query content which is helpful. Thanks for your time and help. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. You might want to take special note of some of these, like variables that are not directly on the incident table. something happening when its calling insert. Click here to download the update set containing everything we built in this article! Correct - buying IH at the moment. Ive tried both and have listed the results of each below. // var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Alter and reuse these scripts found in this post for your ServiceNow implementation. Heres how to get the current date and time in ServiceNow. When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. In a Flow you want to use the values of a glide_list object. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent.
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