* E-mail Address: reservas@royalelite.com We knew the sales person was most likely misrepresenting information. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. I cannot believe we have been taken for such a ride! 35 Royal Elite Vacation Club reviews. Beware of the salespeople here! They acknowledge that we canceled within 5 business days. Here are 8 tips for writing great reviews. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This will allow us to identify any dubious companies, notify our members in advance in order to avoid these scams in the future and to start legal actions against this companies. Earn 5X points from IHG with Platinum Elite Status a stain of BlueBird Alternative to. They are absolute scammers! * E-mail Address: customerservice@royalelite.com They are so friendly and helpful! Royal Elite Vacation Club | Playa del Carmen. Share your photos and videos with others to prove the truth of your words. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. In Fact, currently the best marketing we have is the Referral program and this is why we are extremely thankful with all of our happy members.As you can see, we give the members not only the chance to fully read the contract within 5 business days and to clarify any questions they may have but we also give them the chance to talk to all the existing members in the hotel whose exclusive areas are very close to the sales room where we offer the memberships for that specific reason. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. Well, that is what the scam is. We hope to see you soon at your Vacation Home! A very important aspect of Royal Eliteis flexiblity, as such we areaffiliatedwith the most remarkableexchange company in the market. E-mail Address: If you are not happy, you can cancel. Our work is based on a Contingency Basis: NO RESULTS, NO PAY. In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo (ACLUVAQ). Any advise? Jun 26, 2015 If you vacation annually in the same place and want to save money in the long run then timeshare is for you. We brought a 10 year membership from Royal Elite. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. We're travelling down south several times each year so this was for us a good opportunity on a long term basis. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. 304 Dianella St, Wendell, NC 27591 MLS ID #2490539, Ryan Homes. Customer Service Department Royal Elite Vacation Club also opens the door for members to take advantage of a network of more than 6,000 exclusive tourist destinations worldwide through our RCI aliance. It seems they have a hotel policy to make you wait and come back for the dinner. Privacy policies | Disclaimer | Espaol. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. They convince you to try it out. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the variety of services exceed everyone of your expectations. While all details up to this point highlight that its incredibly difficult to get out of Royal Elite Sandos Resorts timeshare solely through customer service, this may indicate the opposite, and that its possible to go a more direct route. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. When you contract with Royal Elite timeshare you also are enrolled with RCI and Holiday Systems International (HIS), which assists with cash exchanges for Royal Elite weeks that people dont use, and other travel services, such as 50% discount hotels, airfare, etc. The complaint has been investigated and resolved to the customers satisfaction. Pros My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. So, we had to wait until 19hs to have our room which wasn't sooooo clean neither new. Companies can ask for reviews via automatic invitations. We are very happy to know that we managed to exceed your overall expectations in such a way that you plan to visit us again. There is NO way to get into contact with these cowards after they completely RIP you off. Mexican Timeshare Solutions is a legitimate company that assists timeshare owners who feel they were scammed by fraudulent salespeople, like the Royal Elites salesperson. * From Mexico: [protected] Again, thank you for your feedback.Kind regards,Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. Available in our weeks and is commonly use. We had no problems and received our full refund within a few weeks. It has an incredible beach and the service is good. Villa del Palmar Cancun Best Vacation going All Inclusive. * From Mexico: [protected] While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. We were scammed out of thousands of dollars and have nothing to show for it but heartache. It is possible to get rid of Royal Elite Sandos Resorts timeshare. Mexican law is clear. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). from Mexico: (984) 873 4492, Telephone No. They never sell your timeshare and you end up owning two timeshares. Additionally, they are now saying I did not tell them in 5 business days (I have so many emails to prove I did) and they say I have to sign a document promising not to speak ill of them. This comment was posted by a verified customer. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. what someone else convinces you that you want is the best way to avoid any kind of scam. Please feel free to contact us: Do not waste your money at Sandos. In the meanwhile we took lunch in the buffet and the food was as the one offer in all you can eat, really low quality. Their vacation club is unethical. It has been a few weeks and still no refund. Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. Sandos_Playacar, Director General at Sandos Playacar, responded to this review. Los clientes que se registran para ser miembros del club, supuestamente tienen acceso exclusivo a ofertas especiales en ms de 180 propiedades de complejos tursticos en los Estados Unidos, Mxico y el Caribe. www.royalelite.com These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. Recently on our visit to paradise in mexico, our first visit anywhere outside of canada and us, we attended a, what was supposed to be a brief 90 minutes, presentation on a royal elite membership, it turned into hours We are currently enjoying the fabulous facilities, food, environment, people, entertainment, etc. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Anyone can write a Trustpilot review. I want to complaint with PROFECO about this, and get my money back, Dear Royal Elite Vacation Club Members, Tel: [protected] Ext 3200 Every number and email address they provide to you after purchasing something is fake. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. They convince you to try it out. Royal Elite Sandos Hotels And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. You can learn more about why escrow is important here. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. -we were not told we had 5 business days to cancel the contract with no penalization Because by then you are out of the 5 business day period. Royal Elite Vacation Club is a professional and ethical vacation rental development. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. from any other country: +52 (984) 873 4493. E-mail Address: Add a header to begin generating the table of contents, Use of high-pressure sales tactics in the buying phase, Little to no customer service in attempts to resolve problems or acquire refunds, Overall bait-and-switch practices and fraudulent-seeming behavior, While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Royal Elite Timeshare scams are very common, since thats one of the most fraudulent companies in Mexico. This complaint was posted by a verified customer. We use dedicated people and clever technology to safeguard our platform. She also said the All Inclusive fee could not ever go over $100/day/person. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitcompanies.com. * From Canad/Usa: [protected] Ext. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. 3208, 3207, 3213 However, since, No written confirmation that our contract was canceled.. * From Canad/Usa: [protected] 3203, 3204, 3205 Our members enjoy exclusive benefits in #Mexico & #Spain | Royal Elite is the Vacation club of the Sandos Hotels & Resorts chain. 3 Royal Elite Vacation Club reviews. We canceled within 5 business days. The customer service department and the financial department were very professional and efficient. Carretera Puerto Juarez-Chetumal Km. Nothing about the membership that was represented to us has been true. 20 Up-and-Comers to Watch in the Royal Elite Vacation Club Complaints Industry Elite Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. Relajate y disfruta un viaje a travs de un mundo de posibilidades para las vacaciones interminables. As soon as I have more information, I will be passing the matter over to whoever can help us to ensure that no other family is taken in by this scam! !Muy Bien!!! This review was chosen algorithmically as the most valued customer feedback. We purchased a Royal Elite timeshare with Sandos Caracol for a studio unit. 2023 Trustpilot A/S. do a google research on Royal Elite. Unfortunately, Royal Elite Vacation Club is not unique in its practices. Read reviews, compare customer ratings, see screenshots, and learn more about Royal Elite Vacation Club. That way you can save yourself a serious amount of time, money, and heartache getting involved any further. See what the Royal Elite benefits are. from Mexico: (984) 873 4493, Telephone No. We have stayed in the adults only section and have taken our family staying in the family section. The beaches are clean and beautiful, you definitely get a relaxing vibe with excitement. They are deceitful. Not so. A lot of fun! When looking into whether Royal Elite Vacation Club had an official timeshare exit program, we found a page connected to their guest portal with tips on avoiding timeshare resale scams. Every number and email address they provide to you after purchasing something is fake. * From everywhere: [protected] Ext. None of it is true. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. Here are 8 tips for writing great reviews. Indulge in a massage, a body wrap, and reflexology at the onsite spa. Find the closest pet friendly vacation rentals nearby. Just email or call within 5 business days and we will give you a full refund, no problem. Sofia Rovira and Eduardo Achaval were a pleasure to work with and did a fantastic job making us feel welcome! The complaints are. Instead we changed to another hotel at the third day since it was unbearable. 3203, 3204, 3205 A free inside look at company reviews and salaries posted anonymously by employees. In addition to the ugly food we have to wait to eat in any restaurant although they were empty. http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. This will surely increase the credibility of your complaint. Read full review of Royal Elite and 3 comments. Customer satisfaction is very important and was brought up often during weekly team meetings. * From everywhere: [protected] Ext. See what the Royal Elite benefits are. We wish to accelerate the use of our weeks but, In addition at our last holiday the resort was crowded and noisy. My onlyComplaint is the room service food. No written confirmation that our contract was canceled. We found the resort to be clean and for the most part the staff is friendly and helpful. Should Mexican Timeshare solutions help you today? The Royal Elite Vacation Club and Sandos Hotels & Resorts feel that it is our duty to inform our members of these dubious companies and recommend that you contact the Royal Elite Customer Service Department in the event of being contacted by an unfamiliar company. We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. Not so. Keep an eye out for the following to avoid timeshare scams: Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. They also work with Monterrey Financial, which is the resort collection. @sandoshotels ! * From Canad/Usa: [protected] Ext. claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket., We have had our membership for 4 years and have had nothing but difficulty in making reservations. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. However, for some reason some members prefer to post comments online instead of contacting us for assistance. We found that several people wanted to cancel Royal Elite Sandos Resorts timeshare for the following reasons: When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. 4248 / 4278 Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Royal Elite is fully regulated and certified, if you would like to know more about our certifications feel free to contact us. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. You can learn more about why escrow is important here. 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