SilverRock warranties, offered by Carvana, are not technically extended warranties. This includes parts such as brake pads, filters, belts, hoses and wiper blades. When you purchase a car from Carvana, you will receive a complimentary 100 Day Limited Warranty and our 7-Day Money Back Guarantee. The Phoenix-based company is an online used car retailer. DriveTime Automotive founder and chairman Ernie Garcia II, a 60-year-old convicted felon, has made billions from used cars, according to a new Forbes article. Today, were going to take with no phone call needed. ago. Yes! Msg and data rates may apply. Protect My Cars extended warranty plans. new location! We have reviewed the most popular warranty providers and their plans, so that you can get all information that you need. After looking through all the reviews, we can surmise the GAP insurance reduces your financial risk by covering damage due to drastic events such as theft . When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. The initial 30-day warranty through DriveTime offers similar coverage to the extended policy. Does Carvana offer any warranties or protections? endstream endobj 87 0 obj <. Works as a grace period for new vehicles protected by Carvana warranty. were obtained in Tampa, Florida however they shouldnt change because location 4 years/90,000 miles. job is to make sure your car suffers no further damage. covers most components except standard maintenance and consumable items, which are subject to wear out in the normal course of driving. With that in mind, we feel comfortable in saying that based Replaceable/wearable parts like tires, brake pads, rotors, batteries, etc. It is designed to work in conjunction with the manufacturer warranty, specifically at the beginning of ownership. Are Extended Car Warranties Worth It? Cylinder block and heads and all internal lubricated parts, Factory Installed Turbo Chargers/Super Chargers, Transmission/Transfer Case and all internal lubricated parts, Drive axle housing/differential and all internal lubricated parts, Failure to maintain your vehicle following the manufacturers recommended maintenance schedule, Failure to maintain proper fluid levels (this can include oil, coolant, etc. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. customers who have a negative experience are far more likely to leave a review Q. How It Works. Sep 28 - Sep 29. limited time you can get up to 10% off your policy by using our buy online plan, while the other was for 60 months or 100,000 miles. Learn the game on one of the practice facilities or have on-course private lessons on the Arnold Palmer Classic Course. the manufacturer covers nearly everything. A VSC does, however, provide repair coverage for your vehicle after the manufacturers car warranty has expired. Per your contract, if repairs are covered SilverRock will reimburse your towing expenses up to $75. With that in mind, we went ahead and got quotes for a If you have questions, please contact us at (877) 584-3848. For example, the 2016 Hyundai Tucson we looked No, it's on the up and up. You can upload your 3 most recent, consecutive months of bank statements for your proof of income or address verification. How do I find a repair facility that works with SilverRock? It works best when used in conjunction with the manufacturers warranty. While it is a good starting point for your warranty research, there are other options that have the same benefits but have fewer restrictions. Here are a few examples: Any cosmetic damage, including wear and tear are not covered. are direct contact providers. You see value in contrasting opinions, fresh perspectives, and diverse backgrounds. Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility. The difference is a $500 deductible versus $6,000. These quotes couple of different situations: Ultimately what it comes down to is your tolerance for risk. What is the difference between the SilverRock Vehicle Service Contract (VSC) I purchased and the manufacturer warranty? Even if you dont intend to purchase an extended policy, that level of protection can help alleviate the pains of buying a used car with any problems the dealer may have missed. 877-298-0673. Max 10 messages per month. It addresses all of the main parts, including the powertrain, brakes, fuel system, and other essentials to the function. Cookie Notice If your vehicle suffers a breakdown outside of normal business hours, keep any damaged parts and contact SilverRock at the number above during the next business day. To access your SilverRock forms, please click the following link. It lasts for a period of 100 days from the date of purchase or for 4,189 miles, whichever comes first. party administrator. This is mainly due to the short-lived protection on the limited warranties. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. Before we talk about what is covered under a DriveTime warranty, lets talk about what is not: the plan does not cover cosmetic damage, routine maintenance, and damage caused by vehicle neglect. An 18-hole championship Arnold Palmer designed golf course with a clubhouse, pro shop, and dining areas. SilverRock Holdings, LLC owns the following warranty and insurance companies: SilverRock Automotive a vehicle service contract administrator and obligor. You have the option to add two additional coverages to your policy. house. roadside assistance which provides towing, jumpstart, flat tire assistance, However, if you cancel after this time, you will pay . provider of their extended warranty. Find Out More Site. deductible. Search Cars Sell/Trade. Thank You. Covers repairs throughout the United States and Canada. Referrals. paying for diagnostic work. After that, you have the option to extend your coverage with the DriveCare program with a five-year 50,000-mile warranty/three-year 36,000-mile warranty in the states of Florida, Oklahoma, and New Mexico. 49499 Eisenhower Drive, La Quinta, CA, 92253. to get paid, and weve seen prices that are more expensive. Theres certified mechanic or to a manufacturer dealer. Among the components not protected are airbags, odometer failure, and electrical fire or meltdown. We really appreciate this clarity. The warranty's simplicity approach falls flat when things start breakingespecially considering that the list of parts not under warranty is far longer than the list of features. Stay at this 5-star luxury resort in La Quinta. COVID update: The park provides quality opportunities for fishing, boating (non-gas powered motors), picnicking and nature observation. %%EOF Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. Some customers may be required to upload additional income documents when placing an order. With that said, the majority of the problems we found were with SilverRock, the Purchased and was provided silverrock insurance on 9/23/21. According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five. Who is SilverRock? Need to Cancel or Transfer your SilverRock product? Currently, only Protect My Car and Endurance See your contract for details. For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. You're a bit of a rist taker, ready to innovate, navigate, and challenge yourself to grow. That does not mean there arent going to be questions, though. You can buy a plan and have your car covered in less them down, discuss the benefits, and make a final recommendation if we think The company prides itself on customer service and streamlined claims processes. Should You Buy Insurance For Your Smartphone? SilverRock; Warranty . Find the one you need, fill it out in our editor, and easily e-sign it online. this case, we were given two options. The CarvanaCare extended warranty is administered by SilverRock, a third-party warranty company. parts. The warranty concludes when either of those metrics is reached. Can someone point me in the right direction? Because it takes more than 15 minutes to make a $20,000 decision on your next car, every Carvana car comes with a 7-day money back guarantee. you have and cant extend your warranty, you still do have options, however. While that might seem to be a fault, it does help eliminate any confusion when they refuse to pay to repair an item that isnt covered by the policy. Swann 4K Indoor/Outdoor IP Dome Security Camera Apply coupon code "UGCQMSXM" to save 50% I have a Swann dvr . This video explains how to get a refund on a Vehicle Service Contract or Extended Warranty. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. The mileage clock starts ticking as soon as you take possession of the automobile. The main issue we take is that, while SilverRock presents itself as a warranty company, it is more of a holding agency. A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. Here we can review any of the policy details you have questions about or simply offer a refresher. On top of that, most Carvana cars are still covered under the original manufacturer's warranty. Can you cancel a Carvana warranty? Answer the questions below and click submit. Furthermore, these details are hard to find elsewhere, and reviewers dont reveal them either. If youre buying a car notorious for expensive COVID update. Get a thorough understanding of how extended warranties work so you know what to expect from the underwriting. From our data, a car over 150,000 miles is up to 6x more likely to Carvana is NOT a direct provider which is SilverRock warranties, offered by Carvana, are not technically extended warranties. How do I cancel my SilverRock Carvana warranty? If The amazing fact is, that Carvana car purchase deals come with a care extended warranty that involves roadside assistance. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. (208) 752-5151. . Any major mechanical issues are covered within this timeframe. appear to have one right now. Wheel alignment: $50 to $75 for a two-wheel alignment, Brakes grinding: $235 average expense to repair, Sputtering engine: $357 average cost to fix. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. What if SilverRock is closed when the repair shop calls? I/We fully understand the vehicle service contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. This includes covered parts leading to breakdown, which the shop will either repair or replace. miles. The warranty offered through Carvana, a subsidiary of SilverRock, is fairly straightforward. Some warranty providers stipulate a strict time period, usually between 30 and 60 days, in which you are allowed to cancel your extended warranty without being charged any fees. Owned by the City of La Quinta and managed by Landmark Golf Management, SilverRock Resort's Arnold Palmer Classic Course is a challenging 7,239 yards, sprawling over 200 acres with massive native bunkers and stunning water features. financial incentive to pay as little as possible on your claim. When you buy a vehicle from Carvana, it comes with a 7-day money back guarantee and a Limited Warranty valid for 100 days or 4,189 miles from the time of your purchase. A VSC is a contract between you and a VSC provider or administrator that states what is a covered repair. claims to cover over 7,500 components). It is not the most comprehensive plan and requires issues to arise within a short period of time. SilverRock is a 25-year-old auto warranty company that provides people with services to better their customer experience. In 2013, DriveTime became the majority owner of Carvana; the two companies are operated completely separately. and any customer service concerns you may have. 1 mo. Because were a One must know that roadside assistance is not available through the warranty policy. have had bad experiences tend to report more than customers who havent. Enjoy the rejuvenating Pacific Northwest with a variety of on-site amenities including a boat launch and serene lakefront views. an inside look at Carvanas vehicle protection offerings. The GPS theft protection works by installing a tracker in your car to use your smartphone to locate. SilverRock offers a variable range of . Carvanas extended warranty plan has two main phone numbers to say this. DriveTime vehicles come equipped with a GPS location device which we may utilize in certain, restricted circumstances. Vehicle Service Contacts (877) 584-3848; Address. Silver Warranty Coverage. Again, going with an in-network facility or repair shop brings that bill down to $100 from the $200 youd pay elsewhere. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. likely heard a thing or two about their customer guarantees. Well let you decide that for yourself! Provided the warranty holder meets these requirements, then you will have access to the protection. warranty company, we can certainly offer something very few can. by one covered repair. number if you ever break down or find yourself in need of services. CarvanaCare Limited Warranty 100 Days/4,189 For covered repairs that disable your vehicle, SilverRock will reimburse your rental car expenses, subject to certain limitations. Need to Cancel or Transfer your SilverRock product? This coverage is available to all customers for the first 30 days / 1,500 miles after purchase. GAP Coverage is an optional product that helps you pay off your loan when your car is damaged by total loss accident, theft, vandalism or natural disaster. This is a very common issue with non-direct providers considering a claim has Selling Or Trading In. Rentals Details: SilverRock Automotive, Inc. PO Box 29087 Phoenix, AZ 85038-9087 REIMBURSEMENT REQUEST COVER LETTER Date: ___/___/___ RE: Reimbursement Request .Dear Verified 8 days ago Url: forms.silverrockhelp.com Go Now Get more: Rentals Show All Rentals The details should be in the paperwork that you signed. Cosmetic components and wear items are simply off the table. If you plan on buying a warranty, then it is likely better to look at other companies. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. Customer Reviews. You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. Additionally, Federal law requires some emissions equipment to be covered for 8 years or 80,000 miles, and passive restraint systems (aka seat belts) for 5 years or 50,000 miles, CarvanaCare Limited Warranty 100 Days/4,189 Miles. For those of you considering buying a car from Carvana, youve About Carvana. But to get to what repairs are most commonly covered, its tough to tell. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. car, you probably are interested in protecting it. Carvana doesnt specify the method for prorating their getting a lower mileage vehicle thats been thoroughly inspected. Some of the most common issues and repair costs with new vehicles are: When determining which warranty provider is best suited to your needs, its important to ask all the questions you can. Timing belts also need to be replaced at SilverRock provides basic warranty services through its 144 affiliated dealerships. Carvana warranty solid. service contract provider, youll never be mistreated when you join us. A: Yes, you can cancel your CarvanaCare extended warranty any time by calling the plans administrator, Silver Rock, at (866) 628-3905. While were far from the only extended Please see. Buzzer Switch, Camshaft Sensor, Crankshaft Angle Sensor, Crankshaft Position Excitor, Distributor, Distributor Model, Electric Ignition Control Module, ESC Module, Hall Effect Switch, Igniter Unit, Ignition Lock Cylinder, Ignition Switch, Pickup Coil, Pulse Generator, Pulse Sensor, Pulse Transmitter, Stator, Bearings/Bushings Suspension, Cams Coil Springs, Control Arm Bushings, Control Arm Shafts, King Pins, Leaf Springs, Lower Ball Joints, Lower Control Arms, Radius Arms, Seals, Gaskets, O-Rings, Spindle Supports, Spindles, Spring Shackles, Stabilizer Bars, Stabilizer Bar Bushings, Stabilizer Bar Links, Strut Bars, Strut Mounts, Sway Bars, Sway Bar Links/Mounts, Torsion Bar Mounts, Torsion Bars, Track Bar Bushings, Track Bars, Upper Ball Joints, Upper Control Arms, ABS Accumulator Switch, ABS Control Module, ABS Lamp Relay, ABS Motor, ABS Power Modulator Relay, ABS Pressure Switch, ABS Pump, ABS Solenoid, ABS Wheel Speed Sensor, Brake Hoses, Brake Light Switch, Brake Pedal, Caliper, Combination Valve, Compensating Valve, Excitor Ring,G Hydro Boost, Load Sensing Valve, Master Cylinder, Metal Brake Lines, Parking Brake Actuator, Parking Brake Cable, Parking Brake Equalizer, Power Brake Booster, Pressure Accumulator, Pressure Limiting Valve, Seals, Gaskets, O-Rings, Self-Adjuster, Vacuum Valve, Wheel Cylinders, Fan Blade, Fan Clutch, Fan Motor, Fan Motor Relay, Overflow Tank, Radiator, Seals, Gaskets, O-Rings, Temperature Sending Unit, Water Pump, Alternator, Amplifier, Antenna Mast/Motor, Anti-Theft System, Backup Lamp Switch, Cassette Player, CD Player, Clutch Start Switch, Convertible Top Motor, Convertible Top Switch, Cruise Control Actuator, Cruise Control Cable, Cruise Control Servo, Cruise Control Switch, Cruise Control Transducer, Daytime Running Light Module, Defroster, Defroster Switch, Dome Light Switch, Door Lock Actuator, Door Lock Switch, Driver Information Gauges, Glove Box Light Switch, Hand Operated Switches, Hazard Warning Switch, Headlamp Switch, Headlight Motor, Horn, Horn Relay, Horn Switch, Map Light Switch, Power Window Motor, Power Window Switch, Radio, Seals, Gaskets, O-Rings, Starter, Starter Drive, Starter Relay, Starter Solenoid, Sunroof Motor, Sunroof Switch, Trunk Pull Down Motor, Turn Signal Switch, Voltage Regulator, Window Motor Switch, Windshield Washer Pump, Windshield Washer Switch, Windshield Wiper Motor, Windshield Wiper Switch, Wiper Delay Module, Wiring Harness, Body Control Module, Axles, Axle Shaft, Carrier Bearing, Center Support Bearings, CV Joints, Differential Carrier, Differential Cover, Differential Housing, Drive Shaft, Half Shafts, Locking Hubs, Pinion Gear, Positraction Clutches, Ring Gears, Seals, Gaskets, O-Rings, Side Bearings, Slip Joints Spyder Gears, Universal Joints, Vents, Wheel Bearings, Yokes, Air Injection Pump, EGR Control Valve, EGR Modulator, EGR Purge Control Solenoid, EGR Temperature Sensor, EGR Transducer, Fuel Tank Pressure Control Valve, Fuel Vapor Canister, Oxygen Sensor, PCV Valve, Purge Control Canister, Seals, Gaskets, O-Rings, Catalytic Converters, Gaskets, Muffler, Pipe, Resonator, DC to DC Converter, Hybrid Control Module, Hybrid Drive/Electric Motor, Door Hinge, Door Latch/Lock, Gas Tank Door Release, Glove Box Hatch, Glove Box Latch, Glove Box Lock, Hood Hinge, Hood Latch/Lock, Hood Release, Hood Springs, Hydraulic Hatch Strut, Keyless Entry Receiver, Keyless Entry Transmitter, Odometer, Seat Track, Speedometer, Speedometer Cable, Storage Bin Hinge, Storage Bin Latch, Storage Bin Lock, Sunroof Cables, Sunroof Guides, Tachometer, Tail Gate Hinge, Tail Gate Latch/Lock, Window Regulator, Windshield Wiper Reservoir, Windshield Wiper Linkage. Get it in writing. Lets take a look at what this means in practice. It's fast. However, Carvanas limited warranty also has a number of other notable exclusions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Copenhagen is best explored on two wheels. You have a $0 deductible when visiting an In-Network repair facility! 877-298-0673. Yes! I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. Free feels good, doesnt it? somewhat of an issue. Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. 2 years/60,000 miles . A: Yes, you can cancel your CarvanaCare extended warranty any time by calling the plan's administrator, Silver Rock, at (866) 628-3905. Our teams are empowered by our commitment to support and develop them at every level. will tell you that choosing a direct contract provider is the best way to go. I/We understand a cancel fee may apply and I/we Who holds the record for most penalty minutes in one game? If you decide to cancel, you can cancel at any time and Were one best and we want to prove it to you. plans up to 300,000 miles, while most companies cover 150,000 or less. Hassle and worry free, cancel at any time and receive a prorated refund. Like most dealers, Carvana offers a full gas tank when you purchase a used car from the company. The course is spread out across over 200 acres with massive native bunkering, stunning water features, and mountainous backdrops that will put a smile on your face and leave a lasting impression from a great golf experience. None of the options we saw covered more than 125,000 However, pinning down reliable numbers regarding the cost of the warranty is exceedingly difficult for the brand. Once you have your new car, you wont be their plans and better customer service because everything is handled in refund, but the standard practice for most extended warranty companies is to As a proud direct SilverRock appears to deny a number of claims Are there any requirements my trade-in must meet to be accepted? For more information, please see our 888-781-5649. . DriveTime Repair Process. total length on the contract. Now of course, to make the ultimate determination if you This can de-incentivize a purchase and result in your losing money if you dont account for it when planning the sale. offer it! Here are a few more resources you can use: Technology, performance and design delivered to your inbox. Limited Warranty items covered for the first. Cancel Skylink, extended warranty and GAP that Drivetime provides. Its unlikely that you will resell your vehicle within a period of 100 days, but it isnt impossible. 628-3905. Much like MaxCare, CarvanaCare has to be purchased before Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. locksmith assistance, and emergency gas and fluids. Insurance Forms Catalog. Again, the excellent thing about DriveTimes DriveCare policy is pretty straightforward and easy to follow. The warranty for a Maserati will be different than one for a Ford, particularly since each vehicle is prone to its own set of issues. brake rotors, clutch parts, wiper blades, and fluids like oil, and drive belts. Certified Cars. drivability or safety of the vehicle). MPP Extended Service Agreements coverage pays for parts and labor on all covered repairs. experience tells us you probably wont use your policy because youll be The CarvanaCare extended warranty covers the following just repair savings including: Carvana certainly does offer this type of policy, but its We took a look at a couple of models, including a 2016 Hyundai Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, the number of items the policy covers can be a significant turnoff to some consumers. Lifelong gamer. Hope this info helps.Drivetime customer service Drive Timebuy here. Food geek. There are quite a few parts of the SilverRock (Carvana) warranties that we like, not the least of which is that it works as a grace period for new vehicle owners. Though the warranty itself is fairly basic, there are additional benefits available with the plan. Without GAP insurance, you're responsible for that payment, even if the car is totaled. Globe Life Insurance Review 2021 [Fine Print Revealed] Is global life insurance a legit company? Does Carvana give you a full tank of gas? If you decide you dont like the car during those first 7 days, please contact us where any of our chat, SMS, or phone Advocates can help set up a return or exchange for you. Do Carvana cars come with full tank of gas? See your contact for details. However, SilverRock clearly states that it has affordable deductibles, never exceeding $50 per visit. cheaper than what youre paying right now. 2022Recurrent Ventures. Need to Cancel or Transfer your SilverRock product? 24,001 to 60,000, the warranty is 60 days or 2000 miles, whichever comes first. That said, the coverage it provides is primarily geared toward powertrain protection. I understand that consent to such contact is not a condition of purchase. A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. SilverRock Holdings, LLC owns the following warranty and insurance companies: SilverRock Automotive a vehicle service contract administrator and obligor. With that in mind, lets take a look at what CarvanaCare This part of the plan offers all the same contents as the extended plan or vehicle service contract. While the company offers a $75 reimbursement for service calls relating to a tow, other providers offer the service with any membership, regardless of why a person is left stranded on the road. breakdown under the warranty period. didnt get the CarvanaCare extended warranty, you still have options. Referred to as limited warranties, they cover the essential parts of the vehicle including the powertrain, brakes, suspension, and fuel system. forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form.I/We understand a cancel fee may apply and I/we may refer to the contract for. Direct providers can offer lower prices for reviews first. I believe that any extended warranty can be cancelled at any time ( never ran into one that couldn't be). After that, save the form, print it, send for signing, or email it to your agent . company). REIMBURSEMENT REQUEST COVER LETTER - SilverRock Inc. their extended warranty. How much your CarvanaCare Extended Warranty is going to cost depends on 3 things. Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail. All Carvana cars come with a 7-Day Money Back Guarantee (this also applies to all Out of Market Delivery Customers). If you have questions, please contact us at (877) 584-3848. You might be eligible for a full refund if you cancel the warranty soon after buying it. hbbd```b``60 For the entirety of the five years, engine, transmission, and drive/axle components receive coverage. said, we cant take reviews alone as an absolute considering that customers who and our Another extra benefit of the coverage is that the protection covers the cost of rental vehicles. Biking in Copenhagen. of them, and were willing to help. The basic warranty was due to expire in 22 months or around Answer provided by A: Yes, you can cancel your CarvanaCare extended warranty any time by calling the plan's administrator, Silver Rock, at (866) 628-3905. It is affiliated with more than140 dealerships, though the coverage is executed through third parties. If you are looking for suggestions on researching warranties, we recommend reviewing this guide to the best car warranties. Call your preferred rental car company and save your receipts. Insurance allows you to retrieve any items that have not been extracted from a raid, with a delay. SilverRock is the company used as a 3rd Have your vehicle towed Anything not listed below is NOT considered a covered repair. For example, oil changes are required every Carvana offers a limited warranty with all cars it sells. Location & Hours. You're entitled to a full refund within the first [30] days, and afterwards entitled to a prorated refund. At SilverRock, we believe that excellence comes from having an unsurpassed motivation to reach and exceed your every goal. However, once the manufacturer warranty expires, the vehicle service contract you purchased through SilverRock may assist with coverage of repair costs for your vehicle.
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