off my payment. They are VERY concerned. Contact please. Fast forward to December 2017. Its affordable and reliable. I was offered 10K to move out, known as "cash for keys", I declined it. I tried reaching out to Step forward Michigan and was denied because I did not have a life changing event happen to me (hardship). Why don't I refinance, You ask. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. I had a bank of america loan transferred to selene finance. They have no interest in helping anyone. PO Box 1365, Pullman, WA 99163 Every time I call Selenes customer service line to make a payment they have no idea the correct amount to pay. Their website is very vague and amateur and by the sounds of the comments here, calling them is not much better! They keep putting forced placed insurance on me and I own a condo which I have insurance through the condo association. A grace period is the period between the end of a billing cycle and the date your payment is due. Choose My Signature. So why did they take out another house payment on April 15th directly from our account? I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. It certainly does not sound like this is a company I want to deal with. My sick cat and I dont have any place to go. We are also current on our loan. Thank you to everyone and anyone who can help with my situation. In the beginning they make you feel all warm and fuzzy inside (Yes that would be you Kevin) making small talk, calling you all the time, and assure you that their goal is to place you in a more affordable mortagage when apparently their attempt is to do an appraisal to find out how much equity exists in your home. Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations I had a loan modification through BOA. I was never told about wiring before. Fax us at (866) 926-5498. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. I made sure if they accept the payment even last day. Hello Selene Finance customers, We have NEVER missed a mortgage payment on either of our loan and take pride in maintaining good credit. I believe this company is in the business of fraud and property theft through misrepresentation. I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. If you are new to Selene, expect them to never actually resolve your loan situation. Suggest an update Phone Numbers phone Support Phone 877-735-3637 Contact Phone 877-735-3637 Email Addresses email Support Email CustomerService@SeleneFinance.com open_in_new Locations place HQ Address 9990 Richmond Ave Ste 400 Houston , TX 77042 All rights reserved. I had a loan modification through BOA. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. This destroyed both out credit and since we had been reported we were unable to refinance. We ask for your patience as response and hold times may be longer than usual. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. Every new beginning comes from some other beginning's END I called Selene Finance and asked what to do. Atlantic City, New Jersey 08401 They say I havent pay anything and want to foreclosed but i have ever receipt since Ive been in the house selene finance tries to blame it on Rushmore loan management will not come fourth with the payments. something I do want to do.when I call they talk as if I called a church soooo nice. They then had the loan manager through another company after the original modification had been approved. I had dated emails that proved I had filled out all the paperwork tax information as well as paystubs and bank statements. I have filed complaints with the BBB and FTC. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). I'm losing everthing after my dad passed away on February 5, 2022. I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. It's just smoke and mirrors, they get 4 months of payments, deny a refi "sorry, you're not qualified" and still forclose. I faxed and emailed them over and over. Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams. But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. I feel very worried as they seem like they are still in the stone ages! She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. Heartbroken and lost, I just found out there was a lien I wasnt aware of in October 2008 for $75000 that Countrywide claimed they financed to another mortgage company to pay creditors so Countrywide and Recontrust filed the Reconveyance of Deed on a mortgage that was filed by another company made a $98000 loan to me and issued a check back to themselves for $75,000. Founded in 2007 to provide creative loan-resolution strategies, Selene provides a flexible portfolio management approach to meet the needs of consumers, clients and all stakeholders. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. I had to file a chapter 13 also to save my house. With more than 500 full time employees, Selene Finance is a special servicer of nonperforming, re-performing, REO and performing loans and is able to service in all 50 states. She said wiring takes 24-48hours. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by Good luck! Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. Upon doing this, we find out that Selene had been reporting us to the credit bureau as delinquent for November's payment. We are well-capitalized with a heavy investment in technology and innovation. When I received a notice in the mail saying my payments were going back up to the original amount Contact me please. Carol Delsonno. I will pay my mortgage and you will never get my home. All the representatives I talked told me they wont foreclose. CLASS ACTION LAWSUIT. Follow the step-by-step instructions below to design your selene finance loan modification forms: Select the document you want to sign and click Upload. I feel that they deceived us and this is NOT how you do business. All rights reserved.Some products may not be available in all states. We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. Contact Information. I was told I had to send them those checks and they would deposit them and then send me the money back once i jumped through hoops for them.. You can also access information about our loss mitigation programs. I told her I was not made aware by my attorney and she stated that didnt matter. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. I called them and they were adamant that they did not even though my bank verified this. Mortgage interest rate moved from 4% to 18% overnight - wrong!! Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. Houston Texas You may also contact FEMA at Is this your company? Nothing about their practices or handling of a purchased mortgage makes sense. He ended up having to sell his brokerage to another company that would not allow him to operate as a broker anymore. Karma is a ### Selene! Please help!! The Selene finance case involved claims of breach of contract, negligence, breach of fiduciary duty, and breach of warranty. I have talked to several people at Selene and I think they are truly a bunch of ###S! So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. They provide every excuse in the book.. Over all very unhappy with Selene.. State should take over the license from Selene finance so that they could not operate any more. I currently have a major issue with Selene Finance. The longer you can block the collection / foreclosure efforts, the more likely they are to roll out a modification deal. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. This is in follow up after a conversation with Selene customer service. If one person is handling my account, why am I being transferred to so many different people's voicemails? During this period, no . Selene Finance LLP. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. They have been dragging a resolve for months. Then paid $1100 for three months then after all this received sheriff notice of eviction with court date. The representative just told me to call back next morning. Until that time FU Selene finance! The insurance grace . too much gas. The company provides those looking for homes loans. Im an insurance contractor that was working an insurance claim for roof, sidimg, and gutters. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. At best Selene is a poorly run company. On the final month of my repayment they pulled my final payment then they pulled $2300 extra dollars out of my account for which I am not sure why. - Was first told it was mailed to us and that we cashed the check. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. Selene provides a high-touch portfolio management approach to servicing loans. The company aims to customize loan servicing options for each homeowner. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. I've been in "negotiations" with them for over 2 years. This was around the same time I was transitioning from a government job that had laid of hundred of people into another job. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. I also suggest hiring an attorney, mine has helped tremendously. If you have questions or need assistance please contact Selene Finance LPs Customer Service It has added a lot of stress and as of today I am shopping around to refiGOOD LUCK TO ANYONE THAT STAYS! I've also contacted my states Governor, both Senator's and my districts congressman. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. I ignored the letter and threw it away. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. 483. Now I have a consumer protection attorney. In talking with our lawyer, we believe the Trustee Deed is invalid. 2.0. on October 15, 2022. Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. Bertrand eric estrade. They said no. I called next morning and asked a way to make payment. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. I would always send it before the month was up so it did not show on my credit report. I had no choice 4 years ago other than to file chapter 13. I have sent you all the paperwork that you have asked for. IT Department Selene Finance LP employs 510 employees. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . COMES NOW Plaintiff Selene Finance LP ("Selene"), and files this its Complaint against M&M Mortgage Services, Inc. ("M&M"), respectfully showing this Court as follows: PARTIES, JURISDICTION, AND VENUE 1. With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. THEY WANT OUR PROPERTY. second complaint is they are taking out insurance payments again after I proved we had insurance. Worst company ever not sure why no one is investigating them for fraud and scammer customers. I am extraordinarily nervous! this is real selene (selene christ) (yes the mother of jesus christ the 2nd) seleney financy is not real. Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. Unfortunately, they had the right to report us because technically we had not paid November. Allentown, Pa 18104 Revenue. Selene Finance - fraud / not helping but taking, Selene Finance - Loan was sold to selene finance and they do not acknowledge the escrow account. I completed a refinace last year with a mortgage company and they sold my loan to Selene. I sent in numerous modifications they claim to have never received. I am also in the process of taking legal action against them. endobj I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. Rushmore loan management is associated with selene finance and i had a bankruptcy chapter 7 that erased the back debt off the loan . Employee in Dallas, TX. At best Selene is a poorly run company. I gave them all the details and they are NOT PLEASED! I have contacted Selene every week to get resolutionso far no luck, Desired outcome: Do you know the Law Firm that filed the initial Class Action Suit against Selene Finance? I received February's payment coupon, and noticed my payment is $101.50 more per month. Claims Administrator: Rust Consulting. Again Im sorry for your troubles. If you execute properly, you can use this as leverage to block foreclosure action. They assured me everything would be fine and not to worry. Now won't explained the validity of the modification. please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! They refunded me several months of payments and then started deducting them again. For details on how Selene Finance LP can help you with your mortgage payments after a disaster, please call us at (877) 768-3759. This will surely increase the credibility of your complaint. Geez glad I found out how shady this company is. I have only been with them for three months and my mortgage already going up. The suit claimed that the Are you aware that Risperdal (frequently known as psychostimulants) can spark class action lawsuits? Good luck to all of you. I will call their office everyday and harass everyone that answers the phone. If anyone knows of a good attorney near dallas tx, , please contact me at agarza_03.rotorcraft@yahoo.com Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. Phone Number (800) 735-2989. They told me to moneygram the money from Walmart. After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. <> Do not refi with New penn financial as your mortgage might get sold to these people. Save my name, email, and website in this browser for the next time I comment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Pay and incentives are not fair compared to the work that is expected to be done. It provides creative loan resolution strategies designed to preserve homeownership. Hi all, The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. This payment was unauthorized and shall be returned. This complaint was posted by a verified customer. Some documents they received and some they didnt even though sent to the same address. Could someone explain? please add me to class act sui The original plan for loan modification was to change the interest rate on the loan from the original rate to a more favorable rate. She offered this service to me, I did not ask for any assistance. SELENE is a trademark of Selene Finance LP. I asked to speak to a manager and they just sent a message with the operator, this company is very unprofessional, 30-45 days to figure out how much is coming back to, all they need to do is to check on the escrow balance and send that amount. I dont think they really know anything about my account. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information at www.TheDailyComplaint.com) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeownerfree of charge to you! I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. Selene Finance LP has unscrupulous and deceptive practices. Rocketreach finds email, phone & social media for 450M+ professionals. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. all they do is steal! Copyright 2021 LegalAbout.com. Im paying 9 percent interest on a sixty thousand loan. It is absolutely disgraceful not to mention abhorrent and egregious how Selene has treated all of you as customers. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. Just for everyones information Selene is now a mortgage company. They are in the business of acquiring homes as investments. Since then Selene has broken the law and lied to me. I would like to be included in the Class Action Lawsuit. Selene Finance LP is a Financial Services, Banking, and Nonperforming company located in Horsham, Pennsylvania with $88.00 Million in revenue and 557 employees. The complaint has been investigated and resolved to the customers satisfaction. They don't ever answer the phone and they have already increased my mortgage. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. Also some dirty doings in the county locking my husband up again so as we wouldnt have an income to assume the mortgage. The Selene finance class action lawsuit is an opportunity to obtain compensation for those who have become victims of fraudulent settlement loans that were not offered at all. I finally got a "back up" number from the complaints department. endobj Try for free at rocketreach.co Yikes thanks for all taking the time to write and vent. I had to declare bankruptcy to save my property and my business. They are also in bed with the NJErma program. Also got the Flagstar letter. Founded in 2007 and headquartered in Houston, Texas, Selene Finance is a residential mortgage company. What should we expect from this case? After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. I was only getting $320 a week on unemployment $1280, they didnt care that I had told them I lost my job, I was looking desperately for more work and my unemployment was less each month than what they demanded. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. They owe me money from loosening cashed payments and messing up my credit report while I purposely made payments to them every month even when they said I didnt have to until the modification was in place. Employee (Former Employee) - Dallas, TX - October 15, 2022. I've never been late with payments. Your email address will not be published. Also, this repayment plan was never done in writing. Selene Finance LLC. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. Get the latest business insights from Dun & Bradstreet. My bank gave it back to me and they filed it with Selene to get their money back. Im so sorry to hear your Mom is having problems with Selene Finance. Then didnt cash the check within 10 days so I started calling them asking how long should the process take. Victim of Selene Finance Lo as well contact me !!! We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. And because Selene is not an FHA lender, these loans are not eligible for the government's short re-fi program. We are one of the few sub-servicers that has end-to-end servicing capabilities for both performing loans and non-performing loans. On 07/13/2020 Hermann filed a Finance - Consumer Credit lawsuit against Selene Finance, LP. I was able to help my Mother successfully get a settlement with them. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. Identify misspellings in crafted communications (e.g., company name, etc. Selene finances is well-known as one of the best and most successful companies in the business of financing properties. I have all evidence, statements, and inconsistent letters needed for a lawsuit. Contact the taxes dept of banking and also hud goverment. Submit a complaint and get your issue resolved. I thought was being scammed, but later found out that they bought my loan. Send written notification to us at: Selene Finance LP. I do not know that if I had gotten it in writing if it would have disclosed this information, but I was never told I would receive paperwork about this agreement nor did I receive anything. We've been with Flagstar for 5 years. BBB. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Selene does not use text messages to request or collect payments from consumers. While I am sorry for the abuse that you all have suffered at the hands of Selene, it is not surprising as we have the unfortunate pleasure of dealing with Selene Finance in the past and they are anything but compliant with consumer rights laws and regulations as evidenced by your complaints above. We can't get a home equity loan. I received from Selene Finance various letters and statements with different payment amounts and unknown charges, especially corporate advance balance, different amounts on every letter and statement they are not consistent by huge differences. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency.
Male Actors With Wide Set Eyes, Who Is The Richest Lawmaker In Liberia, Michael Russo Obituary, 20g Fresh Ginger To Ground Ginger, Unlimited Credit Card Numbers That Work, Articles S