According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. i didnt realize stubhub had changed from the what you see is what you get they advertised last year. Provide benefit consulting/guidance on all benefit inquiries. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Yes Never received requested callbacks from supervisors, although promised. right here on the same page it is easy to discern, but if you are not paying Use of this website signifies your agreement to our. The 4 tickets were then sold to 2 customers. Help us improve this article with your feedback. checkout. 1999-2023 PayPal, Inc. All rights reserved. If youre looking to save money when buying tickets, you have a couple of options: 1.) Please be patient. I'm not worried that the funds will eventually appear in my account, but I find the lack of transparency annoying. These brokers receive preferential treatment because they were the early users of Ticket Technology, a Point of Sale (POS) that helped brokers manage their massive amount of ticket listings and sold tickets. Each time I was told it would be resolved with 24-48 hours. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Stub said to download axs app and create account with my email address to get tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. Event cancelled - tickets purchased using credits, Unable to view Payment status of sold tickets, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Save my name, email, and website in this browser for the next time I comment. But he's got a top-10 talent under center in Murray. Please note the following: Their instructions said that if there was no button, you're 'all set'. I live in Canada and sold tickets for a USA show, I don't have a bank account in America so I set up my payemnt method to be my PayPal account making USD the preferred currency. StubHub is the world's largest ticket marketplace, providing a dynamic marketplace for buyers and sellers to safely, securely, and quickly buy and sell tickets online. Submit a complaint and get your issue resolved. You can also use StubHub gift cards and PayPal. After switching to all-in pricing a few years back (No Surprise Fees: what you see is what you paywas their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them). Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. Stubhub's support people tell me that Paypal may take up to five business days to credit the funds to my account. Simply put, Denver doesn't have any good options for parting ways with its disappointing QB Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. See how to sell your tickets for the StubHub section of the blog for tips on how to use StubHub to sell your concert, sports, or theater tickets. I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. Ticketmaster has tried (and obviously failed) at trying to stop the bots from ticket brokers by making buyers type in phrases or click pictures. I disagree with my credit card account being charged for the 1 ticket to the first customer. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. Im beyond pissed. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. 500$ for a Taylor Swift concertto be seated at the stadium and not in the floor? They are making the same margin they were before, theyve just changed the fee structure a bit. How to save money when using StubHub If you're looking to save money when buying tickets, you have a couple of options: 1.) StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. They got their money from me this time but I will be very careful about using them in the future and avoid them whenever possible. we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. For more info on how you can get paid, see, After StubHub sends the payment to your bank account, it may take up to 5 business days to appear (this depends on the bank's processing time; w, Once the payment processes and is in your PayPal account, visit PayPal.com to g. Danielle is the author of this solution article. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. order id date amount There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the . Last year it was acquired by ViaGoGo. A review of Stubhub's file was done in February 2022. He had created the account years ago. The Court in charge of this case still has to decide whether to approve the Settlement. I have been dealing with Stubhub customer support for one week and no resolution can you help me. Coordinates daily benefit processing, ensuring all third-party . Every time the card was accepted, then 5 minutes later received an email saying sale was cancelled. [protected], Desired outcome: Royce O'Neale's putback with 3.2 seconds left put Brooklyn to stay, and the Nets beat the Miami Heat 102-101 on Sunday night in a game where Durant left in the third quarter with a right knee injury. Bought 2 hockey tickets from Hockey. You will not receive a Settlement award under the Settlement. Order number [protected] They mention on their website that you should call their normal customer service number to ask about adding an event. Its too bad that StubHubs User Agreement doesnt talk more about its fees. This article was co-authored by wikiHow staff writer. Please refund my money back. While StubHubs fees may have been high, at least they were consistent. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The contact number is only for US and Canada. StubHub denies any wrongdoing or liability. After the 30 days, we'll issue the funds to this account, which can take an additional 13 days: Did you find it helpful? StubHub clearly does not! StubHub owed him $111.36. Does my PayPal email address have to match my StubHub email address. You can get up to 3% off when you use a StubHub Coupon Code. order no. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. That simply means the tickets were not used. on all 81 orders I indicated that I will deliver the barcodes a few days before the event. 1 hr ago 2 min read. All Rights Reserved. Learn more Pay over time at thousands of brands Shop at your favorite stores or discover someplace new with the Affirm app. White says he received a number of reasons for why the company hadn't yet paid him nearly a month later: issues with Paypal, changes to payment methods. Staffing at StubHub had increased to 350 workers by the time of the sale. Call 1-866-788-2482 to speak to a customer service representative from StubHub. a consumer will go right past it. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Pay attention to whats being charged, and look for ways to save money on sports, concert, and theater tickets (see below). To understand how you'll know if your tickets sell, see. Pickett obviously deserves a lion's share of the credit, but Canada was the coordinator who oversaw that progress. MIAMI (AP) Brooklyn got another win. there was going to be a 21% fee on tickets for a Kansas basketball game i was looking at. One of the people I am traveling with his handicapped and one is a young child. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Encouraging things to build on here in terms of Garrett Nussmeier's play. See footer for details. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. At this point StubHub has $800 minus credit card processing fees. I sold tickets via Stubhub for a concert in November. A StubHub employee via phone assisted in returning the ticket to my account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. They are refusing to transfer me the payment saying that they have refunded the buyer. Position Summary. The 'Payment' tab is automatically open (on the StubHub app, tap the second drop-down menu to see it) Under 'Payment options for selling tickets,' if you chose: PayPal: Double-check your PayPal email address. No. If it's wrong, select 'Add New Payment Method,' then 'PayPal,' and follow the steps to link your account with StubHub. I attended the event, both seats were used. Provide the information they might require. I'm an active seller with Stubhub. I did try to resell and not for any profit however I never got any confirmation that the tickets were listed for sale. There were still plenty of comparable tickets available that the customer could have purchased without me having to pay for it. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. 19 Clemson will aim . 8 Days after event, Payment still processing. Pro tip: Each number appears to go to a different department. Stubhub posted my tickets for an event that was canceled (I had these tickets posted). I sold 2022 Breeders Cup tickets thru StubHub, 2 for for Friday and 3 sets of two for Saturday, all with parking pass. Eight months after the acquisition, StubHub reached . The Aggies (12-5, 4-0 SEC) also seek their seventh straight win when they entertain Florida (10-7, 3-2) on Wednesday night in College Station, Texas.. Texas A&M is fresh off a dominating 94-53 road victory at South Carolina. So the tickets that ticketmaster was going to charge me $97.00 for, stubhub only 20 mins after them going on sale, is now charging me $325.00?!? How do I contact? You can buy tickets on StubHub with all major credit and debit cards. 3 if you sold tickets already and have an issue. All rights reserved. I emailed StubHub they said tough luck, I spoke to a supervisor who said tough luck and hung up on me. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Desired outcome: Two of the Big East's four ranked teams conclude their head-to-head season series as No. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. We have the answers to all of your questions about StubHubs fees, and as an added bonus, well show how to minimize theegregious service feesthat StubHub charges. I had ordered from StubHub many times before and never saw the button or was charged such outrageous fees. Hamilton New York Tickets - StubHub Hamilton New York Tickets 110 people viewed Hamilton New York events in the past hour Events Parking VIP Others No events within 50 miles of Virginia, USA 166 events in all locations Today Jan 14 Sat 8:00 PM Hamilton - New York Richard Rodgers Theatre, New York, NY, USA For 2 tickets I paid $31.67 in fees over the ticket prices. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Use StubHub Fan Codes & Coupon Codes. I'm very upset. Are there ways to save money on these service charges? See for your self: http://www.stubhub.com/san-francisco-49ers-tickets-san-f//. Desired outcome: VisaXO: Added Visa Checkout to Payment Options via Integration, Hard Commitment of 10MM for meeting Deadlines. No one really knows the technical back end operations, for all we know,these transactions are processed in batches. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. I think the issue is about professionalism and transparency, not StubHub or anyone else needing protection. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Customer service all the way to your seat, 2000-2022 StubHub. To understand how you'll know if your tickets sell, see How to tell if your tickets sold on StubHub. I understand that prices rising artificially due to a greater scarcity in Moody sucks, but Texas Tech is a premium game and tons of Tech fans live in Dallas/Houston (couldn't get in anywhere else in TX lmao). Friday Buyers got in with no problem with scanned tickets. checkout. Desired outcome: He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. people. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Wait for a StubHub representative to reach you. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California . Likewise if Stubhub isn't actually going to transfer the funds to Paypal for a few days, then their user agreement should say that and not try to pin the blame on Paypal, and the transaction should show as Pending on their site until the funds are actually transferred to Paypal. Please refund my money to my account to which you have charged. $900 right. | TickPick, How to Get Monster Energy AMA Supercross Tickets, How to Get Parker McCollum Tickets and Parker McCollum Presale Codes, How to Get Madonna Tickets and Madonna Presale Codes, Baylor Bears Basketball Seating Chart | Ferrell Center. Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. A Cincinnati native, Sam Hubbard grew up a diehard Bengals fan. StubHub Fees How Much Does StubHub Charge? Were a ticket marketplace that has no buyer fees, which means that our tickets are usually anywhere from 10-25% cheaper than what youll find on StubHub. Ken Youll be happy to know that TickPick does not charge the buyer a service fee at all, and that we do not charge a fee for e-tickets to be transferred. Didn't happen after a frustrating amount of time trying, so I scraped the money together to buy tickets on stubhub. Customer service all the way to your seat, 2000-2022 StubHub. A supervisor never is available and the customer service reps do not help they apologize. The Court has not decided who is right. I have spoken with the buyer who used the tickets and said everything was fine. Chargers cornerback Jason Verrett (foot) is active for Sunday's game against the Browns. I also keep recieving emails that I need to update my payment information, but it is already updated?! Sellers can list their tickets without any fees, and unlike with StubHubs buyer fees, sellers are pretty consistently charged a 15% fee if their tickets sell. Ill continue to try to avoid StubHub whenever possible, as 25% fees on ticket sales is atrocious, but now I know for sure one alternative site I definitely will try to avoid using to list/buy tickets from: TickPick. Full refund and parking tonight where I was promised it would be. About StubHub Portal Banner Getting paid for your StubHub sale Print When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. Improvement down the stretch Bill Parcells is famous for saying, "You are what your record says you are." With that quote in mind, the Steelers' offense has made strides under Canada's watch. Really feel their new policy regarding the showing of fees is dishonest. Include your email address to get a message when this question is answered. I ordered 2 tickets for a concert scheduled for December 10th on November 1st. 2 hrs ago 2 min read. No other communication was sent from stubhub after that about anything else needed to complete the sale. Sorry we couldn't be helpful. All Rights Reserved. The section specifically reads Footprint Center Garage. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. Para una notificacin en Espaol, haga clic AQU. Handled all incoming business and client requests for information. Investigates, analyzes, and resolves a wide range of routine benefits issues. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly,. So I transfer the tickets. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. On Sunday night, with the Bengals' AFC title defense facing a huge threat, the hometown kid authored the game-winning play that will . I request a $445.50 refund to my credit card. Help us improve this article with your feedback. Sorry we couldn't be helpful. . Yes, he's dealing with a depleted receiving corps. His status as one of the Chargers' starting cornerbacks has translated to six tackles (four solo) on the season. His PFF grade of 77.9 ranked eighth last year among linebackers, and he once again showed he's a well-rounded linebacker that doesn't get the kind of credit he deserves. Ways to get paid when selling tickets on StubHub How to see your payment history Being paid through PayPal but the PayPal email is wrong StubHub payment is unclaimed StubHub payment is on hold Updating your payment method on StubHub listing Removing direct deposit details Expected payout if tickets sell Charged because my StubHub sale was canceled Direct deposit:You'll need to wait 30 days for the funds to release and get sent back to StubHub before we can issue it again. --- TICKET FEES: All tickets are subject to a per ticket convenience fee to cover the direct expenses of our ticketing system and credit card processing. On Friday,. No. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event . Leave the Archive. This content may be old or outdated. One will be $260 while the other will be around $259. Make sure your payment info is up-to-date, Did you find it helpful? When Stubhub acquired Ticket Technology, the original 48 brokers that were using that POS received a discounted commission fee as part of the agreement. The ticket provider has also confirmed the tickets were used. The Friars . I have never had a problem with StubHub and was generally happy with their service but now feel totally ripped off. Despite the hassle of having to wait and confirm purchases on StubHub, and the nonrefundable nature of them, I printed the parking pass, which was a requirement. OrderID #[protected] Also fix your [censored]ing website. Welcome to StubHub Support Support Home / Paying for tickets / Payment methods StubHub accepts Browse by Category Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. Payment method is to the wrong one like it should be direct posit that goes to PayPal or they selected direct deposit but there's not one on the account. This review was chosen algorithmically as the most valued customer feedback. Do some sellers pay different commissions? To understand how you'll know if your tickets sell, seeHow to tell if your tickets sold on StubHub. When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. Ask the Community If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. If youre just looking to unload some extra tickets, thats probably not for you. We had someone visiting from overseas that wanted to see the show. StubHub Buyer Fees What does the buyer see? This is the only way to get a cash or credit award under the Settlement. You can also use StubHub gift cards and PayPal. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. The Tigers didn't throw in the towel here. Dial +1 (866) 788-2482. The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. StubHub employees were very helpful in returning the original ticket to me and forwarding it to the second customer however at no time was there mention that if we proceeded we owed the first customer a ticket. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"