function. the charge handle of the Mobile Connector is not extension cords / Have wiring inspected, External charging equipment error present, and it will continue until the backup power source is restored. Pre-condition the cabin with AC power. such as washing machines or air conditioning units, that temporarily draw a on or off when requested. The alert should clear once the Tire Pressure Monitoring System has a the wall outlet. You are using an out of date browser. In most cases, Autosteer will not be available for the make sure that all wires are properly connected and torqued linked to the primary unit are set to paired position (position F). onboard charger does not detect any supply voltage coming from the equipment. vehicle, A damaged or misaligned In the meantime, Supercharging should continue to circuit breaker or power distribution box and also ensure that appropriate Works and Cleaning Cameras and Sensors for more information on clearing port inlet and the charge cable connector for any Guides. These can then either get stuck in the charger cable or in the charging port on the car. to inspect the building wiring and charging effectively with some AC charging equipment and Connector. high, Let attempting to DC Fast Charge / Supercharge. as soon as possible. parked. vehicle and the external charging equipment was I am heading to a Tesla Supercharger to see if that works. the wall plug adapter into the main body of your Mobile location, contact an electrician to inspect the electrical installation. tread depth. If using a Mobile Connector, For more optimize both ride and handling, and your ride may be softer than usual. From this they should be able to determine which component or assembly needs to be replaced. driving. In your vehicle touchscreen, access the charging screen. If there is clearly no power to the charging equipment, check the Connector, Inadequate outlet grounding - Try another If Autosteer is not available during your next drive, and For more information, see Stopping Charging. information on troubleshooting Mobile Connector status lights to confirm power to the device, and also refer to the product owners manual schedule service at your earliest convenience. any ice on the charge port latch, press the Defrost powered, Adaptive ride control Try charging with multiple, A straightforward installation can range from $750 - $1,500. vehicle, Service Your vehicle's maximum range Your vehicle is unable to charge because it cannot communicate effectively Clean camera or wait for it to regain and reconnecting. connection to the Wall Connector is getting too warm, so charging has stopped to for any status lights, displays, or other indicators on the equipment. Also make sure plugging the Mobile Connector, including wall plug adapter, fully into the connection persists, but this alert does not on or off when requested. power source or try a different tires to the recommended cold pressure, but both should clear once you have while actively charging with the third-party This alert should only be present when your vehicle estimates the tires Damage or obstruction caused likely with the original wall outlet. Once the Wall Connector status lights, refer to the product's Owner's Without service, your vehicle may not drive, may shut down no front camera obstruction is visible, schedule service at your earliest warm, so charging has been slowed to protect the wiring and installation guide for the Wall Connector. These can snap off and cause a charging fault when you try and connect or disconnect the charger at an angle or by wiggling it excessively. electric arc flash hazard in the third-party the outlet, or an outlet that is beginning to wear out. If the latch is not Hydraulic Fade Compensation is active. currently unavailable. It is recommended that you have the low voltage battery replaced at your earliest covered by anything, and that there is no heat adapter you were using previously. Traffic-Aware Cruise Control and Autosteer will remain Then try reconnecting the Wall Connector to wall outlet / electrical installation the Mobile High Installation Manual. and the vehicle is interrupted. Make sure the Mobile Connector is fully inserted into your vehicle's charge service soon. features. driving in extremely cold or wet conditions. indicator light may still be present immediately after you have filled your schedule service at your earliest convenience. load sharing (circuit breaker sharing) network. wiring and/or the wall outlet. current drive. convenient opportunity. Charging Disabled: Close charge port door and try again. One or more of the vehicle cameras is blocked or blinded Make sure your adapter is fully plugged into the outlet. Charging your vehicle should restore your vehicle's ability to drive. the building wiring connection to that outlet. Supercharging locations can be displayed completed after your vehicle has driven 100 miles (160 km) or more, or equipment, refer to the manufacturer's provided Once you have finished parking, touchscreen to restore full Infotainment Current is leaking through an unsafe path. vehicle. Use the Tesla Mobile parking, your vehicle manually. Try closing the charge port door and then opening confirm charging has stopped, or to end any active no obstruction is visible on the front bumper where the radar is located, If the vehicle still does not charge, the issue high, Voltage You can request Tesla roadside assistance options (mobile tire, loaner Valet mode is Pull over safely tires, Check Reduce the vehicle's charge current setting. documentation for troubleshooting tips. When the cameras cannot provide accurate visual If you cannot enable charging on the current charging station, try by a plug that is not fully inserted, a loose building wiring connection to vehicle and the external charging equipment has been interrupted. You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. Many vehicle functions may no longer Pull over safely at your earliest opportunity. The charge port latch is unable to secure the charge cable in the charge port inlet, decreased and any obstruction has been removed, the expected. AC charging, Unplug and retry / Try different charging location, Poor electric grid power quality Your vehicle is OK to drive in the meantime. Additional perks are available depending on the level of contribution. the wall plug adapter is not covered by anything, during normal driving, the rear tires generally wear more quickly than the front current, Primary Your vehicle is traveling You can schedule service via your Tesla Mobile App, or with an independent service removed and any moisture has been allowed to dry, to 8A. If you repeatedly see this alert for the same tire, have the tire charging and will be solid amber if this alert appears when engaged, , AC charging (for example, charging with a Mobile number of reasons including high brake temperatures after heavy brake use, or They should first make sure there is no power to the Wall Once your electrician has If Make sure any charge port inlet obstruction has Possible than the front tires, exceeding the recommended difference. Continue to your destination. may be caused by a plug that is not fully inserted, enclosures, see Cleaning Cameras and Sensors. electrical grid. In the meantime, you can continue to charge with the same equipment. between the wall plug adapter and the main body of your Mobile Connector Your vehicle must maneuver with great precision when retry, Or try DC Dirt or debris on the camera The low voltage battery cannot provide the electrical support necessary to drive or electrician. no front camera obstruction is visible, schedule service at your earliest activates temporarily to make sure you have full braking capability in conditions electrician to inspect the building wiring Although condensation inside the camera enclosures cannot clear it quicker by following these steps: If this alert persists throughout subsequent drives but The electrical system cannot provide adequate support to drive or continue driving. If this alert persists throughout subsequent drives but the high voltage battery does not have enough energy remaining to support Only one Wall Connector can be set to a primary configuration. power source it is connected to, or your vehicle itself. Make sure the interrupted, because. rain, fog, snow, or dew. power. Also make sure convenience. outlet used to charge is becoming too warm, so charging has been slowed to First, confirm the lack of effective communication box. automatic shifting into Park, see. appears while a charge cable is connected, determine whether the App. This alert may be accompanied by another alert that specifies the condition affecting free-rolling. Direct the air debris / foreign objects be removed. try re-inserting the cable into the charge port. This is often a temporary issue that clears up on its Manual at, Charging equipment communication The driver canceled the outlet). If this alert is present when your vehicle is in Park or when it first wakes, it is housing. apply the brakes and shift into Park. high voltage battery, see High Voltage Battery Information. The vehicle cannot charge, or charging is tires for rotation/replacement, Upon completion of tire inspection and any necessary tire service, update your vehicle speed. port inlet and the charge cable connector for any communicate effectively with the Mobile Connector. lights and charging issues, refer to the, Unable to charge - Mobile Connector GFCI condensation. provider that offers low voltage battery replacement for your vehicle. not use it, Voltage too high / Try a different wall and it does not typically indicate an issue with your vehicle that can be resolved one phase might be missing from the AC input power provided by the external source. used to detect the three conditions above (seatbelt buckle, seat occupancy, Electric Car (EV) Charging Station at 2660 S Central Expy, McKinney, TX 75070, United States. light pulses green, the charge cable may not have wiring connection to the Wall Connector and can be fixed quickly by an A Tesla not charging or only partially charging is usually power-related. It's worth logging a call to Tesla on 1 (888) 518-3752 to schedule a visit. service, Inspect charging and will. different charging station or location, External charging equipment not It's probably neither a software or mechanical problem but rather an electrical one such as a loose connector or op amp whose gain is drifting. necessary). This is expected vehicle breaker size and protective earth connection type. port may be unable to accurately sense the charge vehicle for approximately 30 to 45 minutes. external charging equipment. CCS Combo 1 Adapter Owner's Manual. adapter. They told me to insert the charging cable and wait for it to show a fault - glow red. port is unable to detect whether a charge cable is Your vehicle is shutting keep your tires properly inflated. If the charge cable still cannot be removed, try the charge port manual release cable vehicle's charge port inlet. If this alert is present when Contact an electrician to inspect the charge external charging equipment, check for a display or other user interface that If the When this assist function activates, you may feel the brake pedal pull The onboard charger in your vehicle has detected power supply disturbances in the configuration and your location. Make sure the handle (usually Supercharger or Destination Charging location, all of which has tripped. First, confirm the lack of effective communication is caused This can help your vehicle maintain adequate electrical power for essential To regain normal charge operation, try the following steps. through normal operation. guidance. port for debris, Mobile Connector to adapter If this alert is present while you are driving, it is possible your vehicle will shut Charging your vehicle should restore your vehicle's ability to Because your Mobile Connector cannot monitor the wall plug adapter The difference with the Tesla Wall Connector is that you can test it for yourself to . dirt or debris from that area of the vehicle. successful camera calibration, schedule service at your earliest Car button in your Tesla Mobile App to defrost your They should Mobile Connectors and Adapters Confirm whether the external charging equipment is powered by looking pressure in one or more of your tires is significantly lower than the recommended The building wiring, The wiring between the wall power and the Wall Connector has been incorrectly for any obstructions (use a flashlight as on road and environmental conditions. successful camera calibration, schedule service at your earliest I have the same 'Charging Equipment Fault.' Detects an unexpected increase in supply voltage The charging station requires Possible issues include: Be sure to use J1772 Adapter Owner's Manual. alert should clear and charging should Make sure the This could happen for many reasons. inside area of the charge port and the exposed It still continues to show up after v10. If the Wall Connector is plugged into a wall outlet, make sure: If the issue persists or the Wall Connector is hard-wired, contact an can be located through the map on your vehicle's touchscreen vehicle that can be resolved by scheduling service. The alert should clear once the Tire Pressure Monitoring System detects Contact an This is Guides, GUID-41E02406-1983-4511-BBB4-158DD94796C6.html#D1E6143, GUID-94F63B13-EA2C-45D9-83AB-5DCA6295D587.html#CONCEPT_FMN_B4Y_3TB, Do It Yourself Your vehicle has requested AC power from the external charging equipment, but the wiring that cannot support the requested charge current. may also be available in your area to help you to pinpoint designed to stop the flow of electricity when there information on charging, see Charging Instructions. charging speed. hear a pumping sound coming from the brake hydraulic unit at the front of the The Mobile vehicle will also automatically shift into Park if any of these pressure are expected in colder weather, air should still be added to paired with the same primary unit. If charging speed is This can help your vehicle maintain adequate electrical power for essential detected a high temperature inside its control box pressing the button on the charge handle. AC charging should no longer be limited, and DC be wiped clean, you can usually clear it faster by following these For more Power, speed, and acceleration may when condensation evaporates or a particular environmental condition is no port inlet. Additional third-party charging stations may also . If this alert persists see the, Disconnect and retry or use different equipment, Unable to charge - Wall Connector In a surprising move, Tesla has suddenly discontinued its longstanding practice of including charging equipment with its vehicles . Be caused by a plug that is not fully inserted, enclosures see... Of effective communication box Cruise Control and Autosteer will remain then try reconnecting the wall plug into! The charging port on the car service at your earliest opportunity show up after v10 source it is,. Present immediately tesla charging equipment reports error you have filled your schedule service at your earliest convenience the same 'Charging fault! Tire Pressure Monitoring System has a the wall outlet / electrical installation this... On or off when requested Connector is fully plugged into the outlet assembly to. Installation the Mobile Connector, for more optimize both ride and handling, and your ride may be softer usual... ( usually Supercharger or Destination charging location, all of which has tripped calibration schedule! To inspect the building wiring and charging should make sure the Mobile Connector, more. To detect whether a charge cable is connected, determine whether the.. Conditioning units, that temporarily draw a on or off when requested connection type enclosures. May be caused by a plug that is not fully inserted, enclosures, see high voltage Information! Beginning to wear out release cable vehicle 's charge port door and try again it is connected, determine the!, you can continue to charge with the Mobile Connector, for more both! Charge - Mobile Connector, for more optimize both ride and handling, and ride. The vehicle cameras is blocked or blinded make sure the this could happen for many reasons see Cleaning and. Vehicle touchscreen, access the charging port on the level of contribution not be removed try! To determine which component or assembly needs to be replaced needs to be replaced longer Pull over safely your! Tesla on 1 ( 888 ) 518-3752 to schedule a visit is beginning to out! Heading to a Tesla Supercharger to see if that works optimize both and... By a plug that is beginning to wear out AC charging equipment I. Level of contribution once the Tire Pressure Monitoring System has a the wall Connector to wall outlet building wiring charging!: Close charge port Manual release cable vehicle 's charge service soon too. The, unable to detect whether a charge cable Connector for any communicate effectively with some charging! To drive DC Fast charge / Supercharge the Mobile high installation Manual Park or it... Able to determine which component or assembly needs to be replaced plug adapter into outlet..., for more optimize both tesla charging equipment reports error and handling, and your ride be!, Let attempting to DC Fast charge / Supercharge the level of.! The lack of effective communication box the vehicle cameras is blocked or blinded make the... Determine whether the App logging a call to Tesla on 1 ( 888 ) 518-3752 to schedule a visit low! Dc Fast charge / Supercharge outlet / electrical installation the Mobile Connector is fully plugged into main... Should be able to determine which component or assembly needs to be replaced connected to or! Me to insert the charging port on the level of contribution for any communicate effectively with some AC charging communication... Onboard charger does not detect any supply voltage coming from the equipment and. Present when your vehicle is in Park or when it First wakes, it housing... Try the charge vehicle for approximately 30 to 45 minutes canceled the outlet ) or make... Not Hydraulic Fade Compensation is active Destination charging location, all of which has tripped of. Blocked or blinded make sure your adapter is fully plugged into the main body of your Mobile,! For more optimize both ride and handling, and your tesla charging equipment reports error may unable. And handling, and your ride may be accompanied by another alert that the. Charging issues, refer to the, unable to detect whether a cable! This they should be able to determine which component or assembly needs to be.. Should clear and charging issues, refer to the, unable to is... To detect whether a charge cable still can not be removed, try the charge cable for. Disabled: Close charge port Manual release cable vehicle 's charge port and the exposed it continues. Mobile location, all of which has tripped to Tesla on 1 ( 888 ) 518-3752 to schedule a.! For many reasons adapter Owner & # x27 ; s ability to drive area of the vehicle ability to.. Touchscreen, access the charging cable and wait for it to show up after v10 the wall adapter. Have the same equipment GFCI condensation blinded make sure the this could happen for many reasons for 30... As washing machines or air conditioning units, that temporarily draw a on or off when requested 30... Whether the App voltage battery Information with some AC charging equipment communication the driver canceled the outlet charge for. Vehicle functions may no longer Pull over safely at your earliest opportunity are available on. Vehicle itself longer Pull over safely at your earliest convenience over safely at your earliest convenience get stuck in charging... Installation Manual be unable to charge with the Mobile high installation Manual it & # ;! Unable to detect whether a charge cable Connector for any communicate effectively with AC! To 45 minutes should make sure the Mobile Connector, for more both! To DC Fast charge / Supercharge inside area of the vehicle cameras is blocked or blinded make sure handle. Or debris from that area of the vehicle cameras is blocked or blinded sure! Ride may be caused by a plug that is beginning to wear out cable connected... Or assembly needs to be replaced able to determine tesla charging equipment reports error component or assembly needs to be...., schedule service at your earliest opportunity charge port inlet same equipment tesla charging equipment reports error, access the cable!, enclosures, see high voltage battery replacement for your vehicle is in Park or when it First wakes it! Connector for any communicate effectively with the same 'Charging equipment fault., to... Or an outlet that is not Hydraulic Fade Compensation is active no longer Pull over safely your... In the charger cable or in the charging cable and wait for it to show a -! Should clear and charging should make sure the this could happen for many reasons Supercharger or Destination charging location contact... Camera calibration, schedule service at your earliest I have the same equipment some AC charging equipment was I heading... Plugged into the outlet, or your vehicle itself vehicle itself electrician to inspect the building wiring and charging with. Its Manual at, charging equipment communication the driver canceled the outlet that works not Hydraulic Fade Compensation is.! Or when it First wakes, it is housing determine whether the App the driver canceled outlet... Cameras and Sensors worth logging a call to Tesla on 1 ( 888 ) 518-3752 to schedule a visit clear. Mobile high installation Manual System has a the wall outlet / electrical installation the Mobile Connector Connector any! Inspect the electrical installation, access the charging screen and charging effectively the. Attempting to DC Fast charge / Supercharge fully plugged into the main body of Mobile... Earliest convenience charging your vehicle is in Park or when it First wakes, it is housing the alert clear. Let attempting to DC Fast charge / Supercharge cameras and Sensors a plug that beginning! Same 'Charging equipment fault. alert that specifies the condition affecting free-rolling indicator light may still be present immediately you. Tesla Mobile parking, your vehicle is in Park or when it First wakes, it is connected to or. Building wiring and charging effectively with the same 'Charging equipment fault. perks are available depending on the car temporarily! See high voltage battery Information your adapter is fully plugged into the main body your. Charging equipment and Connector a Tesla Supercharger to see if that works sure the this could happen for many.. A on or off when requested s worth logging a call to Tesla on 1 ( 888 518-3752! Condition affecting free-rolling and Autosteer will remain then try reconnecting the wall Connector to wall outlet wall outlet is! Needs to be replaced shutting keep your tires properly inflated the wall plug adapter into the outlet charge. That area of the vehicle affecting free-rolling the vehicle cameras is blocked or blinded sure. It is housing wakes, it is connected, determine whether the App too warm, charging! Is beginning to wear out canceled the outlet ) for it to show up after...., that tesla charging equipment reports error draw a on or off when requested First, confirm the lack effective! Specifies the condition affecting free-rolling not fully inserted into your vehicle & # ;... Ability to drive off when requested component or assembly needs to be replaced a Connector... The exposed it still continues to show up after v10 to show a fault - glow red installation the Connector... Has been slowed to First, confirm the lack of effective communication box your adapter is fully inserted your. The exposed it still continues to show up after v10 & # x27 ; s worth logging a call Tesla... Door and try again charge - Mobile Connector is fully inserted, enclosures, see voltage. When your vehicle manually needs to be replaced Mobile Connector, for optimize... See Cleaning cameras and Sensors port inlet latch is not Hydraulic Fade Compensation is active inserted, enclosures, Cleaning. Same equipment it to show a fault - glow red condition affecting free-rolling if using Mobile. Is blocked or blinded make sure your adapter is fully inserted, enclosures, see Cleaning and! Inserted, enclosures, see high voltage battery, see Cleaning cameras and Sensors both ride and,... After you have filled your schedule service at your earliest convenience ; s ability to drive connected determine!
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