Celebrity Cruises may charge a reasonable fee for such services. Our descriptions may refer to activities that are available in the ports you are visiting. Celebrity Cruises is one of the most famous and popular luxury cruise lines in the world, great for travellers looking for unique experiences. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. While your stateroom will come stocked with premium bath amenities, you might want to bring travel-sized bottles of your preferred products, too. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. For guests making bookings onboard any of our ships, different deposit policies may apply. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). . For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Certain types of holiday come with a bigger allowance of 20kg - this is clearly shown whilst you're booking if it applies. * A charge may be made for some entertainment activities on board. Celebrity Cruises ; Veuhling Airlines/ Luggage Restrictions? When your cruise includes a plane journey, you will have to follow the. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Celebrity will take care of the rest. Is white zinfandel wine available? 4.3 What about Special Services/Requirements? Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. "Each guest is permitted to carry up to 90kgs of luggage aboard the vessel," explains the Royal . The same drinks are still available under each package. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. This guide will provide all the information you need for a seamless cruise experience. Security and health on board are a priority, and the crew will seize any forbidden luggage items on Celebrity Cruises to ensure everybody is safe. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. They explain this is so that the allowance is similar to airline restrictions, as many passengers . For guests making bookings onboard any of our ships, different cancellation policies may apply. Common interest groups and immersion sailings. Ships' Registry: Malta and Ecuador. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. 12 hours on a 14 night holiday. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. The Celebrity Cruises alcohol policy limits alcohol on board to two 750ml wine bottles that can be brought to the ship on embarking day. All guests should ensure they have appropriate personal travel and medical insurance before departure. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Your confirmation invoice will show the latest planned timings. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. If a drink costs more than the per drink allowance are we charged full price or just the. They will advise you on how this information can be provided or verified. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). All airlines operate a non-smoking policy. Hello, My fiance and I are booked on a celebrity cruise from Barcelona to Venice in July for our honeymoon. The Celebrity Cruises drone policy establishes that, although drones are allowed on board, they cannot be flown on the ship and will be confiscated. Veuhling Airlines/ Luggage Restrictions? We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. Although they vary from port to port, they are usually the same size as airport screening machines. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Originally, we were under the impression that we would be able to travel from the UK with two bags each weighing 23kg, giving a total of 46kg per person. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Whilst onboard our ships you may participate in recreational activities. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. 11 November 2022. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. Eurosender SARL, 9 Rue du Laboratoire, 1911 Luxembourg, Luxembourg. Access Travelustaad.com and you will see the user interface available for flight booking. While there are no strict restrictions on your checked baggage, you should keep a few common sense items in mind. It takes just a few minutes to acquire the tags and fill out your information with the porter. Flights, baggage and a 2-night hotel start are all included. In conclusion, I must say the actual enforcement of the company's alcohol policy looks somewhat uneven. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. Copies of the applicable International Conventions and Regulations are available from us on request. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Your table number will be confirmed in your stateroom at the start of your cruise. TV Films. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. If these are found, they will be confiscated. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. Copies will be available from our suppliers. Please contact your G.P. To get accurate information about regulations, restricted and prohibited items and the updated Celebrity Cruises luggage allowance, restrictions and policies, please check the official website. So, if you go for the absolute limit of 50 kg. force majeure as defined in section 5.10. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Celebrity Cruises also offers a range of non-alcohol packages if you feel this would be better suited to your needs. For more information, see https://www.state.gov/state-sponsors-of-terrorism. For most international flights, this will be the Montreal Convention 1999. Following the Celebrity Cruises luggage allowance rules, wheelchairs, baby carriages and strollers are allowed on board. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Please refer to the terms and conditions of your debit or credit card for details. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. Not all sports equipment is allowed on board a Celebrity Cruise. Perhaps ,the sirlines consider San Juan ,a Intl destination & there is greater baggage allowance . Great ship and we enjoyed most ports. . . Recommended: 2 pieces of luggage plus a carry-on item to bring on board. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. Some flights will involve a change of aircraft. Toiletries. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly next door or opposite) to the stateroom of the parent or Legal Guardian of the minor. Please also take note of our Refusal to Transport Policy. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Disney Cruise carry-on luggage: one per guest which cannot exceed 22 wide, 14 high and 9 deep (approx. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. Where a refund is due, we will pay you the full amount of the decrease in our costs. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. . When you pay you will be supplied with an ATOL Certificate. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Drones must be kept on the staterooms and can only be flown on excursion spots. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. If your bags are delayed or misdirected for more than 24 hours, the plan may reimburse you up to $500 for the purchase of necessary personal items. Below are the guidelines set by some of the major cruise lines. Although some of the more expensive ticket options may allow guests to bring more suitcases on board, we can summarise the Celebrity Cruise luggage allowance policy as follows: Travellers must remember that, although the Celebrity Cruise luggage allowance policy is generous, there are many restricted and forbidden items on board. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. We aren't formal people (Aussies rarely are :p) and aren't intending to use our limited. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Itineraries may change from time to time, both before and after your sailing departs. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. You can ship your extra luggage with Eurosender and travel stress-free. For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) Singapore Airlines have a 29 Per kilo excess baggage allowance. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Please always check your confirmation invoice on receipt to ensure it includes all relevant details. . Celebrity Cruises Visa Signature Card; Semi-Annual Sale. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Thanks in advance!!! Persons using The Spa must be over the age of 18. . Pools**. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Other cruise packing list must-haves include a facial cleanser, moisturizer, deodorant, shaving supplies, lip balm, Q-tips, and cotton balls/pads. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. You'll pay corkage if you take them to a dining room or lounge, no corkage if you enjoy them in your stateroom. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. We make every effort to ensure the content contained in our brochures and on our website is accurate. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. We do enjoy the formal nights, but as our luggage allowance from the UK is limited, does anyone. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Celebrity Edge Returns to Australia in 2024-25. $14.50 + $7.00 shipping + $7.00 shipping + $7.00 shipping. Celebrity Cruises allow guests to bring on unlimited water or soda when they embark or in port. The changed arrangements will then be treated as a new booking. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Cruise lines do tend to let you bring a lot more luggage than an airline would, but certain ships do still have restrictions on luggage weight and amount. The prices shown in this brochure show from prices. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Guests must be fully toilet trained to enter the pools or whirlpools. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. If you exceed the maximum baggage allowance purchased, at the airport you will be charged 12' 0 for each excess kg, up to a maximum of 32 kg per bag and flight. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. 2.7 Are there any formal health requirements? Regrettably, no. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. 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