Ferry Portsmouth to Santander. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Three weeks on and I still haven't managed to speak to somebody. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We have booked a return ferry crossing to Santander on a flexi ticket. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. . We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. No contact. Not good enough Brittany Ferries. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We are currently recruiting more staff to help with this. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. . Refunds can also be acquired in the form of vouchers. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Fees are in addition to any price increase that may apply. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. The shop was small but ok. Husband had a cooked lunchtime meal - very impressed. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. I wouldn't use the shower. Brittany Ferries . 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. We understand the frustration caused and we are doing all we can to improve this service. Dear Mark, Thank you for your review. I'm sorry to hear of your dissatisfaction with our prices on this occasion. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Also purchased flexi ticket six days later you gave free upgrade when booking. I moved . Get inspiration, tips And holiday competitions straight to your inbox! for the first time since covid travel restrictions. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. While doing this the price increased. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. read more. Ventouris Ferries: save on your 2023 sailings. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Revenue impacts the experiences featured on this page. more. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. A great accolade and one thats a particular honour, as it was voted for by passengers. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. But what annoys me is having altered your crossing if you need to . Brittany Ferries has a very limited refund policy. 3. Date of experience: 05 January 2023. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. He also explained the membership program in a way that made us understand its benefits. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. 52,385. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Dear Gavin, Thank you for taking the time to write a review. Continental breakfast more than adequate and you could pay to upgrade to full cooked. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Overall this was a much better Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. It has been 4 weeks since my first email. Email sent: Jan 10, 2023 3:49pm. Theres never a dull moment, and you get the best prices in town. You cannot cancel partially used tickets. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Maybe try searching. Cabins excellent. We offer a range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Next summers best beach holidays begin on Brittany Ferries. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Reviewed 10 May 2022 via mobile. Ouistreham to Portsmouth. Prices at bar very reasonable. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. In Minimal space in the cabin but its Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Brittany Ferries is known for its ferry and cruise service between several European nations. Cancellation rules vary according to ticket type. Dont make chili, thats OK. Come sample and help to judge. Holyhead - Dublin. No kettles in cabins. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Tripadvisor performs checks on reviews. Theres no risk of bored teens on-board either. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. It was a far improvement over it's near sister ship Galicia. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. But that's far from all that's . Kind regardsAlison Brittany Ferries, This is not a review. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. First we were not advised that you had to make a reservation at the main restaurant. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . more. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. There are few parents who dont dread airports with kids. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Would you like to go there now or continue browsing Family Traveller UK? I appreciate that they are extremely busy atm , but find this unacceptable. We had a 4 berth cabin for two. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Cancellation: 0 - 13 days before travel. View more details. Would have liked a smoothie or ginger beer. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. For the best family adventure just add a Brittany Ferry crossing. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. MH. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Is that right or am I reading it wrong? May 5, 2020. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Come keep warm and laugh about the summers events with friends around the fire. No reduction in ferry price because of this. We are responding to emails and the current response time is 14 days. View full details. . Back to driving thru France to Spain. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! We have helped over 300,000 people with their problems. Overall it is a pleasant journey with somebody else doing the driving! These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Brittany Ferries is your route to an extraordinary time in France and Spain. The member of staff dealing with my problem was very good. Dear Dean, Thank you for taking the time to write a 4* review. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. I am not complaining about the crossing or the staff on board. Exp. We travelled from Plymouth to Santander, Spain on the Pont Aven. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. If you need help or advice, its readily available. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Brittany Ferries offer different types of tickets to its customers. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Useless. Suggested companies are based on peoples browsing tendencies. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. If you are exempt and have a doctors letter it will not be accepted. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Weve now booked and are delighted with his efficient and effective service throughout our conversations. Find the Chargeback Instantly product on DoNotPay. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. These tickets require a 50% deposit at the time of booking, which is non-refundable. These tickets require a 25% deposit at the time of booking. 32.8K. (General Data Protection Regulation). On 23 April the prices are: Economy 151. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Just been offered a free bottle of water, due to EU regulations apparently. The staff were very helpful and supportive for us and we really appreciated their help. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. 2023 Trustpilot A/S. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Fees are in addition to any price increase that may apply. Realted:- Premier Inn Cancellation Policy. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. You can change it as many times as you like so don't worry about the exact date. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. OP. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Tripadvisor performs checks on reviews. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We use dedicated people and clever technology to safeguard our platform. Group Enquiries: Call 0330 159 5400. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. This email was sent January 10, 2023 3:49pm. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. Overall an enjoyable trip and I would recommend Barfleur. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. We have booked a return ferry crossing to Santander on a flexi ticket. Brittany Ferries General Ferry Booking Terms and Conditions. It's just all a little confused (as are the ticket options). Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Successfully filing a chargeback can be tedious and difficult. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Yes just change it to another date. read more, Ferry Portsmouth to Santander. read more. Highly recommend crossing with deluxe cabin. No reduction in ferry price because of this. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. You rock! Kind regardsAlisonBrittany Ferries. I booked flexi tickets with BF last year. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. $767. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. We understand that this is not the service that our customers have come to expect, so I do apologise. . Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. How to Claim a Brittany Ferries Refund Fast. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Its deplorable customer service. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Calais & Dunkirk - Dover. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Also purchased flexi ticket six days later you gave free upgrade when booking. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Check out what 17,513 people have . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. . The reason given by their call centre was "the ship will sail on 21st June". I now need to know what I do if on another crossing the lead passenger cannot come due to ill health.
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