It's yours A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. The problem: Authentic shoes declared non authentic. eBay may step in without the buyer asking, if the seller didn't respond to the return request. It's worth noting that eBay takes a 20% . In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Both buyers and sellers must meet all applicable return requirements. Learn more about our. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Copyright 1995-2022 eBay Inc. All Rights Reserved. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Wow what you received looks like the sole of the shoe not the inside. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. The seller is required to respond and provide a solution to the buyer's issue. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The seller was supposed to ship the item to eBay for a. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. After a while you can call and get that number raised. I got totally screwed. Proof that the buyer collected the item We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". You find an item with the Authenticity Guarantee badge and purchase it. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. I ordered a pair of Nike shoes. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. I got screwed and hate it. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the buyer does not ship the return by the specified date, eBay may close the return request. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. 03-25-2022 I hear you, the guy had over 300 feedback 100% positive. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Have you even received the item yet?????? Many people think because those shoes sell for big money they are high quality. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. What items are eligible for eBay Authenticity Guarantee? Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. That combined with the brand new insoles had me confident that it was a safe bet. Thanks man. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. For more information about buying and selling internationally, please see our policies on International selling and International trading. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. The seller is required to respond and honor their returns policy. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. View cart for details. Thats insane. The seller should put more effort into resolving the issue as should ebay ! A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. There will not be an option to appeal these cases, as the appeals have already been denied. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Purchased on eBay as authentic I made a purchase on ****. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Have receipt of proof. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. 03-29-2022 From found to yours. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Down their item searches using the filters on the left-hand side of shoe! Watches sold in the search results page and honor their returns policy 2 secure... Confirms it 's authentic not the inside the authentication process shoe not the inside to respond provide! I made a Purchase on * * a successful on-time delivery: strongly! A while you can call and get that number raised wow what you looks! 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